Embedding Productivity as a Way of Life
To see the full case study, click the green download button in the column.
- Group cost to income ratio improved 70bps to 42.9 in 2014 as productivity initiatives delivered tangible outcomes
- $500 million in Productivity savings over the past two years ($280 million FY14 + $220 million FY13)
- Customer service teller transactions improved 11%
- Asset finance credit approval time improved by 66%
To see the full case study click the download link in the right hand column.