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25 Years Of Enterprise Excellence Tips For Success

Jeff Williams,

4th March, 2024


After dedicating the last 25 years to supporting clients in implementing a culture of Enterprise Excellence across various sectors globally, it’s time to share some insights for success. Here are my key observations to consider:


  • Simplicity is Key: Craft a concise one-page strategic direction statement spanning three years, outlining key outcomes and clarifying the “why.”
  • Functional Buy-In: Encourage every relevant function to define its version of the strategic direction to ensure alignment and buy-in.
  • Site Strategy: Don’t wait for a group strategy; you can define a substantial portion of an effective site strategy independently.


Alignment (Deployment)

  • Actionable KPIs: Deploy “Running Today” Key Performance Indicators (KPIs) for proactive decision-making, not just reporting.
  • Clear KPI Definitions: Define Green, Amber, and Red performance indicators explicitly to avoid ambiguity.
  • Ownership and Deadlines: Assign effective owners and completion dates for any Red/Amber KPI status.
  • Meaningful KBIs: Ensure behavior-based Key Behavior Indicators (KBIs) add value to teams rather than being merely politically correct.
  • Tiered Management Meetings: Regularly review and improve the relevance and alignment of your management meeting framework.



  • People-Centric Approach: Demonstrate the importance of people by establishing an effective end-to-end “People system” that connects all aspects.
  • Identify Management Layers: Address any inefficiencies in management structures through targeted change management efforts.
  • Leadership Impact: Effective leadership positively impacts team performance and mental well-being.



  • Eliminating Waste: Recognize and address the “8 wastes” within business processes, akin to how you would in personal endeavors.
  • Process Awareness: Ensure a clear understanding of core end-to-end processes across the organization.
  • Process Involvement: Acknowledge that everyone operates within processes within their roles.



  • Root Cause Problem Solving: Embrace simple and complex root cause problem-solving as a cornerstone of management meetings.
  • Training Needs: Understand the necessary number of improvement specialists and ongoing requirements before initiating training.
  • Competence Requirement: Leading an excellence journey demands distinct competencies from managing day-to-day operations.



  • Strategic Alignment: Foster a culture where employees understand their contribution to the business’s strategic direction.
  • Continuous Engagement: Regularly assess engagement levels in the excellence journey.
  • Persistence: Recognize that progress often involves setbacks; perseverance is key.


Customer Results

  • Value Perception: Don’t assume customer preferences; actively seek feedback to understand their true needs.
  • Beyond Financial Benefits: While financial gains are crucial, acknowledge the broader effectiveness improvements.
  • Consultant Role: External consultants aim to empower clients for success, not to claim credit for achievements.
  • Holistic Benefits: Highlight the comprehensive benefits beyond financial gains resulting from the excellence journey.


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