4 + 1: Embedding a Culture of Continuous Improvement in Financial Services

The authors combine their seventy years of collective experience in Lean and business improvement to present 5 basic habits to the reader that are easy to learn yet take years to master. A culture of continuous improvement in your organisation will start to develop almost as soon as the habits are applied and continue to mature as they are mastered.

Case studies in two of the world’s leading banking organisations demonstrate how the culture of continuous improvement has been applied in real-world situations. The authors also discuss the underlying neuroscience explaining why these habits actually work. This book is essential reading for leaders and business improvement professionals alike.

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Please note that all profits will go to Redkite – a Children’s cancer charity – their logo is on the front cover.

For more information about the book and how to embed a CI culture in Financial Services, contact sector head and author, Chris Butterworth.