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Customer Value Form
Name First Last How important is personal development to you? Scale 1-10, 1=not important 10=high importance How much personal development have you done since completing your accredited course? I check in on work objectives weekly I check in on work objectives monthly I check in on work objectives yearly I set and check in on [...]
Customer value is not the same as customer satisfaction
Customer value is not the same as customer satisfaction . Satisfaction looks at how we perform today against a range of criteria we have decided . Value, however looks forward and needs to seek understanding of what they value in the future. Too much reliance is placed on surveys that are fine for understanding satisfaction [...]
Customer Value in Perspective

The customer is at the heart of almost all contemporary management approaches that have emerged over the last few decades – lean, six sigma, BPR, TQM, JIT, ToC to name but a few. Customer value is first, and arguably most important, of the five lean principles.

The Power of Customer Value

The first of the five traditional lean principles probably remains the most elusive. Many companies, who are deeply embroiled in lean and continuous improvement, fail to put sufficient effort into understanding value in the eyes of their customers.

Agile Sales Masterclass – Delivering customer journey’s of value and delight – Australia

The programme is a 2 day hands on practical Shingo workshop covering the Shingo principles of Enterprise Excellence. You will attend an award winning host facility where you will learn, and witness at first hand, how Shingo principles drive behaviour throughout the entire organisation to deliver world class results.

Webinar: Voice of the Customer
In this webinar we will explain a simple yet powerful method for understanding value in the eyes of the customer and show how this insight can be used to redirect your organisation's improvement efforts. Finally we demonstrate how this approach has been usefully deployed with impressive benefits in both small companies and global multinationals alike. Understanding [...]
Are your Defence customers “living the dream”?

Understanding customer value and proactively working with the customer to deliver that value is a critical element of any productivity improvement.  Too often organisations focus improvement efforts internally, limiting their impact and potentially focusing on the wrong things. Taking a truly end to end supply chain perspective requires organisations not only to embed a deep […]

Order Fulfillment: delivering customer satisfaction
What is the target outcome for this system?What is the target outcome for this system? Order fulfillment, how value is created and managed within the organisation to meet customer needs. You can view our Systems Excellence page to see all systems that are essential for organisations to function effectively. How will this be achieved? Understanding what customer [...]
Stakeholder Engagement: engaging the right people on what they value
Stakeholder Engagement, what is the target outcome for this system?Stakeholder Engagement, what is the target outcome for this system? Stakeholder Engagement is about fully understanding the current and future needs of all stakeholder engagement groups, regulators, shareholders, customers, community etc. and converting these into goals for the organisation. How will this be achieved? Analysing past and/or [...]
The Lean Enterprise: Designing and Managing Strategic Processes for Customer-Winning Performance

Backed by their research at the Cardiff Business School’s Lean Enterprise Research Center, the authors highlight several unique British firms whose implementation of the system speaks to the rapid and dynamic evolution of the Welsh and English economies.

Random but Reflective Ramblings of a Lone Consultant – No.2 Know your Customer (Connie the Dulux dog)

In business we need to understand our customers and establish appropriate controls to enable customer satisfaction to be optimised. People talk about customer needs we need to be able to measure these needs.

We Exceed Our Clients Expectations by 73%

During 2013, S A Partners undertook an extensive customer value survey of its client base with the aim to understand how to provide an even better offering to our clients

Improvement Coach Green Belt Sept-Nov

This course has been designed for participants who want to learn, be certified, and apply Lean Green Belt principles in their workplace. Lean Improvement Coach is a great way of learning how to improve product quality, customer service and costs. Participants could already be leadership position, (or looking for career progression) and are having to lead and manage improvement projects in their organisation. Participants will learn about choosing and leading Lean Improvement Coach projects. This training is accredited by the Lean Competency System.

Improvement Coach Green Belt May-June

This course has been designed for participants who want to learn, be certified, and apply Lean Green Belt principles in their workplace. Lean Improvement Coach is a great way of learning how to improve product quality, customer service and costs. Participants could already be leadership position, (or looking for career progression) and are having to lead and manage improvement projects in their organisation. Participants will learn about choosing and leading Lean Improvement Coach projects. This training is accredited by the Lean Competency System.

Life Science & Health Resources
What our Clients sayThought LeadershipVideosCase StudyWhat our Clients say "S A Partners have a tremendous combination of real-world experience, expert-level content knowledge and seasoned facilitation skills. Training and facilitation of training is a skill set and when you add the virtual world to the mix, it can become even more of a challenge and require [...]
Why TPM (Total Productive maintenance)?
There is no doubt that TPM, whichever definition you use (Preventative or Productive) can significantly improve the reliability, longevity and performance of machinery (assets); and those companies that have deployed it effectively have seen significant returns. Fundamentally, TPM is a series of methods, originally pioneered by Toyota to ensure every machine within a production process [...]
Merit Medical Resources
Trainers bio and workshop summary Trainer: Andy Brunskill Trainer: Brian Golden Participants in this training will learn the fundamentals of Lean thinking and Problem Solving which will enable them to drive improvement. This  will  enable you to identify opportunities to apply Lean Principles in your workplace,  understand your role and how you can contribute to [...]
Agile Development
What is Agile? Agile is a development methodology that has it’s roots in earlier efforts to improve software development, “most notably Extreme Programming (XP), Feature Driven Development, DSDM, PRINCE and even Lean Software Development.” (1 Artisan Software Consulting, LLC) In 2001, the Agile Manifesto was born. The manifesto reads: Individuals and interactions over processes and [...]
Lean Certification Success at Dale Farm
Congratulations to the Dale Farm team on successfully achieving their LCS Level 1b and 1c accreditation.  Their projects presented by the team were excellent – delivering real performance improvements and increased customer value. The team were delighted to be presented with their certificates by Nick Whelan, CEO of Dale Farm (pictured centre). We wish them [...]
Japan Lean Experience – Tokai-Shin-ei Electronics
Back in 2009 I  kept a diary of my Japan Lean Experience and I recall that on our 4th day on the road, and after another great lunch at the Gozarase restaurant we travelled for about an hour to Ena-shi Gifuken, the home of Tokai-Shin-ei Electronics. Tokai-Shin-ei design and manufacture printed circuit boards their factory [...]
Frankenstein wins Tour de France!

Consider the enterprise excellence model to be a body – as a model it creates exceptional customer value, as a body it creates healthy happy life. The body is made up of systems that enable life to happen. Digestion, movement, growth, thought, breathing etc. All these bodily systems have to happen in an intergrated way […]

Lean Business Model
What does each section of the Lean Business Model mean? Value Stream Management - Improvement is managed through processes and value streams to deliver outstanding customer value with minimum waste, unevenness & overburden. Strategy Deployment - The vision, goals and strategy are clearly communicated throughout the organisation with key measures, targets and activities appropriately deployed. [...]
Steve Baker
Steve is one of our Senior Associates and works with our customers on the development and deployment of Lean transformation programmes.  He is passionate about realising true Customer Value through a Lean Business System which removes waste and delivers profitable growth. Steve has over fifteen years experience leading successful change programmes, utilising both Lean and Six [...]
Transform Model: Train
TrainLean Competency SystemShingoLeadership6 SigmaAccreditationTrain The S A Partners Lean Academy is the overarching term we use for all of our Lean training, learning and personal development programmes. Graduates of our training programmes will be invited to be part of our client network, and benefit from a wide range of services and content developed to help improve [...]
Maintenance Outsourcing – Recipe for Success

If your company is considering outsourcing some or all of its Maintenance requirements then perhaps the following thoughts may provide some useful pointers and guidance.

Lean Transformation – It’s a journey!

Within a lean transformation we need to develop improvement systems that address what is in front of us and what needs to be improved. We need to consider the long game. I have seen companies survey their customers when they have not stabilised their operation.

Lean Training Services
The S A Partners Lean Academy & Lean Training Services Academy is the overarching term we use for all of our various lean training, learning and personal development programmes. We deliver a range of open and in-house lean training. Our programmes are enriched by more than two decades of experience ‘in the field’, delivering benefits [...]
Steve Baker explains why we decided to sponsor the 2013 Best Factory Awards

We are delighted to announce that we are proud sponsors of this years Best Factory Awards! Read from Steve Baker, why we got involved and sponsored the awards.

S A Partners Heads To Singapore as a HSBC Global Connections Regional Finalist

S A Partners headed to Singapore on a networking and fact-finding mission at the end of this month after reaching the regional finals of HSBC’s Global Connections initiative.

Where and how do we start our Lean journey?

Around 10 years ago I was fortunate to undertake a MSc in Lean Operations, at that time I was joined by 13 aspiring Lean Practitioners and as we went through each of the modules a common theme emerged, the question of “where and how do we start our Lean journey?”

Lean and Green

Professor Peter Hines writes on the topical subject of how our efforts to become more lean can and should be integrated to our efforts to become more green.

From Keen to Lean

During difficult times within business, the general reaction can be one of consolidation and cost cutting. All too often this results in a self perpetuating cost cutting spiral which can be detrimental to the long-term future of the business.

Celebrating Ideal Behaviours
Every July we recognize some of our amazing team for their contribution to the business.  This annual award is given each July and builds on our monthly reward and recognition program. Both of the programs are designed to recognize those individuals that go above and beyond in demonstrating our core values and the behaviours we [...]
Improvement Awareness (1A) Lean Sigma White Belt
The Improvement Awareness (1A) Lean Sigma White Belt accredited training course enables candidates to understand what is involved in carrying out a continuous improvement transformation programme. It equips candidates with a basic understanding of how improvement can happen and provides the necessary tools to participate in improvement activities. What is covered in the course? This [...]
Improvement Master Coach (2B) Lean Sigma Master Black Belt
The Improvement Master Coach (2B) Lean Sigma Black Belt will support your organisational leaders develop a culture of sustainable continuous improvement. It focuses on ensuring the candidates has the skills and capability to lead organisation wide improvement and transformation programmes. What is covered in the course? This course can be delivered either virtually or in-house [...]
Improvement Coach (2A) Lean Sigma Black Belt
The Improvement Coach (2A) Lean Sigma Black Belt is designed for your departmental or operational leaders.  Those that need to be able to manage business system level change programmes.  Companies that have deployed this training can expect to see up to 15% reduction in costs and significant productivity improvements. What is covered in the course? [...]
Improvement Leader (1C) Lean Sigma Green Belt
The Improvement Leader (1c) Lean Sigma Green Belt enables candidates to deliver process level change within a continuous improvement transformation programme. It equips candidates with the skills to solve problems and manage multi-functional teams or departments to deliver process improvement. What is covered in the course? This course can be delivered either in-house or virtually, [...]
Systems Excellence Consulting
SA Partners has been delivering consulting solutions to its clients since 1993, it is Europe's longest-established lean consultancy. We live and breathe our brand promise of Together, the power to improve in how we work with our customers and with our colleagues . With offices in the UK, Ireland, USA, and Australia we have the [...]
Team Celebrates Shingo Publication Award for TPM: A foundation of Operational Excellence
On May 19 in Orlando, Florida, John Quirke, Life Science Practice Leader at global consulting company, S A Partners, received the SHINGO Publication Award on behalf of the team for the book TPM (Total Productive Manufacturing): A Foundation of Operational Excellence.  John, along with business colleagues Andy Brunskill and Peter Willmott, are authors of the [...]
Shingo Week – Enterprise Alignment and Build Excellence

We are offering you the opportunity to attend Enterprise Alignment followed by Build Excellence over four days facilitated by our Shingo expert Colin Scott, hosted virtually on Zoom

Shingo Align Workshop – Virtual Training

In the ALIGN workshop we delve deeper in to the principles of Enterprise Alignment: Think Systemically, Create value for the Customer, Create Constancy of Purpose.

Shingo Continuous Improvement Workshop – Virtual Training

In the IMPROVE workshop we continue the discussion around ideal behaviours, fundamental beliefs and behavioural benchmarks as they relate to the principles of Continuous Improvement

S A PARTNERS receives its 5th SHINGO Award
The latest publication by global consulting company S A PARTNERS has been awarded the coveted SHINGO Publication Award™.  TPM: A foundation of Operational Excellence has received exceptional reviews since it’s first release in 2020. The SHINGO Publication Award recognises and promotes writing that has had a significant impact and advances the body of knowledge regarding [...]
Bryan Cutliff
Bryan joined SA Partners in June of 2021 as a Senior Consultant and is responsible for overseeing the leadership programs, as well as the healthcare sector, within the company’s US subsidiary. His expertise includes organizational assessment, leadership development, personal and team development and coaching, conflict management and resolution, business negotiations, program facilitation, and change management. [...]
Our Story
We believe in a future where employees thrive and leaders inspire. Where work is meaningful and has purpose. A future where workplaces are customer-centric, yet put employees first.  Great workplaces don't just happen, they are developed through a focus on Purpose, People and Processes. Since 1993 our team have been supporting organisations around the world [...]
Manufacturing Resources
What our Clients sayVideos and WebinarsCase StudyWhat our Clients say “We have worked with SA Partners for many new years now, and their support and ideas have always been excellent and played a big part in helping our company introduce lean thinking, operational excellence and manufacturing capabilities to our business. Mick Moreton in particular provided [...]
Utilities & Construction Resources
What our Clients sayVideoCase StudyPrize winning publicationsWhat our Clients say "This appointment is great news for us as we start to broaden our deployment across the business, and deepen our approach in Waste and Water. S A Partners bring with them a wealth of understanding and knowledge, and we are looking forward to working with [...]
Retail & Distribution Resources
What our Clients sayCase StudyVideoWhat our Clients say "S A Partners really helps us to engage our partners in owning Continuous Improvement as their approach and values closely align to those of the Partnership. The training and coaching was very professional and customised to our needs. The learning by doing method meant we were able [...]
Food & Drink Resources and Testimonials
TestimonialsMediaCase StudiesEE DiagnosticsTestimonials Below are just some of the Food & Drink testimonials received over the years. “SA partners’ strategic level coaches such as Jeff Williams deliver game changing coaching in short high impact sessions speaking the truth we you need to hear.”  “The impact Jeff has had on the team for some has been [...]
Shingo Align Workshop – Virtual Training

In the ALIGN workshop we delve deeper in to the principles of Enterprise Alignment: Think Systemically, Create value for the Customer, Create Constancy of Purpose.