Andy Miles

What is my Background and what are my qualifications?

I’m an engineer by training and an enthusiast of operations management in all its forms. I’ve worked in small and large organisations from steel fabrication to restaurants to jet engines with a focus on solving customer challenges and improving performance.

I have a degree in Mechanical Engineering and a Fellowship in Manufacturing Management from Cranfield.

My next academic challenge is developing my understanding of Occupational Psychology and in particular the science behind high performing teams.

Who am I?

I’m driven by three things. A deep unhappiness with mediocre, respect for anyone that strives for perfection and belief in the people that do the ‘day job’ and that if we can support them in the right way it is the key to unlocking excellent performance.

How have I developed myself since being a consultant?

Our challenge is to stay a step ahead of our clients and we work with many great companies and great teams which provides a lot of positive pressure to develop my own skills. I use the feedback from clients to better understand their needs and prioritise my own development. I set aside time every month to reflect on what’s working and what can be improved and feed that into my own personal development plan.