How are the courses delivered?
All courses can be delivered virtually or on line, or a combination of both. The courses can be supported by best practice visits through our Onsite Insights programme with further learning provided through our publications, complimentary courses, and, virtual webinars and workshops.
Who should attend?
Departmental leaders who want who want to deliver system level improvement. The course provides the essential people and process skills, so enabling sustainable system transformation.
What commitment should an organisation make?
We would recommend that organisation train 2% of their people in this product and ensure individuals have at least 100% of their time dedicated to improvement.
What level of benefit should an organisation expect?
Individual is capable of leading system level change- delivering programmes that are capable of achieving in excess of £100k benefit or >15% improvement in costs, customer service, compliance, colleague satisfaction, colleague capability or capacity.
What will the candidate learn?
Following attendance of the course, attending the coaching sessions and submitting the programme report, the candidate will know how to design, lead and implement sustainable business level improvement programmes.
What is covered in the course?
Prior to starting complete the 1A,1B and 1C training.
An 11 module training course with 11 one-to-one coaching sessions, taking candidates through how to develop sustainable programmes of improvement across organisations.
A combination of teaching, exercises and case study based learning, customised to the specific needs of your organisation.
Here is the pathway for how to become an Improvement Coach: