News & Downloads

Enabling Digital Transformation

Join Ishan Sellahewa as he talks through ‘Enabling Digital Transformation’ Contact Ishan with any questions: ishan.sellahewa@sapartners.com

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Process improvement in the service industry

Jack Worboys, April 22nd, 2024   In the realm of service-based work, identifying improvement opportunities and envisioning potential savings can be a daunting task. Unlike in manufacturing environments where processes are physically visible, service-based workflows often involve intangible elements like data manipulation, form submissions, and inbox management. This invisibility can obscure inefficiencies, making it challenging […]

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Clearing the Air: A Lesson in Process Mapping

Keivan Zokaei April 8th, 2024   In the midst of a fulfilling job, it’s disheartening to find oneself bogged down by negative comments and feedback from colleagues. Such was the case with one of my coachees who, despite enjoying their role, found themselves increasingly frustrated and hurt by after-hours criticisms via email or SMS from […]

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Digital Requirements

For those who have worked with me in the past, something that I’ve harped on about is the importance of ensuring that technology follows process, not the other way around.   I’ve said this from years of experience seeing organisations taking the approach of ‘our existing tools won’t change and we’re not going to get any […]

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Organic v. Planned Expansion

Process Management initiatives often start in a certain part of an organisation to solve a specific business problem. For example, we may find that our Customer Satisfaction Score is below target, so we prioritise our process management efforts to focus on our customer services processes. This may be the entire scope of our process management […]

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Are you struggling to automate? Try standardization instead.

Many of the clients with whom I work have identified that process Digitization and Automation are critical to their ability to survive, let alone grow. And as such they invest. They hire teams of automation experts. They train their teams to be citizen developers. They buy automation tools. And nothing happens.   The problem here is […]

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Unlocking Digital Transformation: The Importance Of Standardization Webinar Recording
Most, if not all organizations, have embarked on a Process Management initiative at some point or other. The outcome of these initiatives is mixed. For some organizations, process management becomes part of their DNA, and they successfully develop a process-driven culture where everyone understands the importance of standardization and continuous improvement. Other organizations, however, struggle [...]
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Beyond The Buzz

Join Ishan Sellahewa as he talks through ‘Beyond The Buzz: Building your Future through Digital Transformation’ Contact Ishan with any questions: ishan.sellahewa@sapartners.com

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The Role of Leadership in Digital Transformation

By Jack Worboys, Consultant  Technology is changing the world in which we live faster and more exponentially than ever. Our use of technology pervades every aspect of our lives and it is therefore imperative that every organisation has a digital transformation that is aligned to their strategic objectives. It is however all too easy to get […]

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Managing Process Variations

  Join Ishan Sellahewa as he talks through ‘Managing Process Variations’

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Achieving Excellence: How To Leverage process optimisation & automation Webinars 1 & 2
Sessions 1 & 2 of our partnered workshop with Synergi all around process optimisation and automation Achieving Excellence: How To Leverage process optimisation & automation session 1 & 2 First Name* Last Name* Work Email Company:* CAPTCHA Save and Continue Later
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Delivering Process Improvement

We all want to improve the way that we work. Process improvement (digital or otherwise) doesn’t just happen though, someone has to drive these projects. Whose responsibility should this be? Should we ask our divisions to improve their own processes or do we create a transformation team to do it for them.     To start, […]

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Pocket Guide to Digital Transformation

Why Should you Digitally Transform?  Every organisation wants to do more with less while simultaneously increasing the level of service that they deliver to their customers. Given this, seemingly impossible task, winning and losing will almost certainly be determined by an organisation’s ability to leverage technology to improve the way that they work.  Digital Transformation […]

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Successful Digital Transformation

Digital Transformation is at the top of everyone’s agenda however studies show that 70% of Digital Transformation efforts fail. The people who achieve success don’t do so by accident and, in this 15 minute webinar, Ishan Sellahewa explains what sets success apart from failure.  

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Start your Digital Transformation Journey today…

Listen in to find out how you can begin your digital transformation journey today. Ishan Sellahewa shares how to align both your digital transformation with your Enterprise Excellence journey. Contact ishan.sellahewa@sapartners.com with any questions

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Aligning Process Management with Enterprise Excellence

I’m guessing that, given you’ve taken the time out of your day to read a blog on process management, you understand the importance of having clear and current documented processes. What we all need to remember though is that while process documentation is a necessity, it will do nothing on its own. This is why […]

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Managing Regional Process Variation

Many of the clients that I work with operate out of multiple national and global sites. This then naturally gives rise to the question ‘how do we deal with these geographic variations?’ I doubt I need to explain in too much detail why organisations want to get rid of their variations, there can’t be two […]

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Does Process Management Hinder Creativity?

Often, when I talk about process management and explain the benefits of having clear processes with detailed work instructions, I’ll get pushback like ‘we hire professionals to do a job, we don’t want to tell them exactly how to do it’.   In short, the push back is on how much detail the process needs. The […]

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How to Sell Process Management

Driving engagement with Process Management requires more than just telling your people that they must now be process driven. Lets consider the Prosci change management model. This clearly demonstrates the need to manage not just the technical side of change (documenting processes), but also the people side of change to enable a transition from the […]

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Digital Transformation in your organisations improvement journey – FREE webinar recording
Ishan Sellahewa and Conor Dawson presented at the recent Lean Business Ireland Conference. During the presentation, they discussed how organisations can use Digital Transformation to move from a state of chaos to consistency and truly achieve business excellence View the full webinar and transcript below Digital Transformation in your organisations improvement journey recording First Name* [...]
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Your IT department might be unknowingly undermining your culture

We all know humans are inherently lazy – we tend to take the path of least resistance. This makes sense; both mental and physical activity takes a lot of energy, something that was scarce at the time when we had to hunt and gather for our next meal. For a more recent example, if you […]

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Process Management and Risk

Speaking with Risk Managers, I find that risk management is often performed in Excel. There’ll be a ‘Risk Register’ file, where (generally) the Risk team document an exhaustive list of risks in one column, and in another column treatments/ controls for those risks. This Excel file typically lives in a SharePoint folder, is maintained by […]

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Process Management and Agile

Periodically when talking about process management, I’ll be told ’process management isn’t for us, we’re agile’.  Is agile a fair excuse to avoid process management? Short answer, in my opinion, absolutely not; in fact an agile environment makes process management more important if anything. Here’s why.   Agile and the Agile Trap First, let’s start […]

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Resourcing For Successful Process Management

Process Management: The Ikea Approach    What does Ikea and Process Management have in common?     The decentralisation of the build phase. One way in which Ikea is able to offer furniture at a price point below its competition is that, unlike its competitors who pay labourers to assemble their furniture, Ikea makes use […]

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Process Standardisation and Stabilisation

When embarking on an improvement journey, organisations too often give into temptation and jump directly to process improvement, either by designing a new, optimised, Lean process, or attempting to immediately create a digitised, automated version of their existing manual process.   While this approach of skipping ahead to your desired future state may seem like […]

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From Control to Collaboration – discover the new era of Digital Process Management Full Recording
Join Ishan Sellahewa & Jack Worboys for a look into how digital process management platforms can help organisations improve by creating clear and sophisticated process maps, real-time feedback & collaboration, optimizing processes; eliminating and removing waste and bottlenecks; driving standardization and continuous improvement; and encouraging collaboration. We are all aware of the benefits of process [...]
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6 Requirements for Successful Process Management

Too often organisations think that successfully rolling out process management (‘PM’) means simply providing their team members with a process mapping tool, some basic training, and expecting it to just get done. This approach will invariably result in either nothing getting done, or processes being mapped but never followed or updated. While PM might not […]

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S A Partners Named a Winner in 2022 Nintex Partner Awards
London, UK—September 28, 2022— S A Partners is pleased to announce it has been recognized as a Regional Spotlight Award winner of the 2022 Nintex Partner Awards. S A Partners was recognized for its proven ability to help organizations accelerate digital transformation and drive business outcomes with the powerful and easy-to-use capabilities of the Nintex Process Platform. [...]
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