News & Downloads

Making it Happen: The Art of Executing Strategy – J Mark Fillingham
Our research shows that one of the key missing elements in most organisations’ transformation journey towards excellence is successful strategy execution. Effective strategy execution provides the mechanism to achieve the ideal results your organisation seeks, in the shortest possible time and with least possible resources and cost. Nonetheless, research shows that having an effective ‘strategic [...]
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Making it Happen: The Art of Executing Strategy – Toby Hayles
Our research shows that one of the key missing elements in most organisations’ transformation journey towards excellence is successful strategy execution. Effective strategy execution provides the mechanism to achieve the ideal results your organisation seeks, in the shortest possible time and with least possible resources and cost. Nonetheless, research shows that having an effective ‘strategic [...]
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Making it Happen: The Art of Executing Strategy – Noel Hennessy
Our research shows that one of the key missing elements in most organisations’ transformation journey towards excellence is successful strategy execution. Effective strategy execution provides the mechanism to achieve the ideal results your organisation seeks, in the shortest possible time and with least possible resources and cost. Nonetheless, research shows that having an effective ‘strategic [...]
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Covid-19-Coaching through Disruption
Keivan Zokaei, partner and head of Financial Services at S A Partners, recently delivered a webcast for the Chartered Banker Institute where he talks about taking advantage of a crisis situation and turning it into a positive one. In this webcast you will: Learn the basic principles of well-being and resilience Learn more about the [...]
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What will our future working environment be like?
Dr Keivan Zokaei took part in the ‘Lunch with Mairi’ series recently which are virtual thought leadership events launched by Mairi Macintyre, Associate Professor at WMG. In this episode, Keivan, along with Chris Buckell of Babcock International discuss the impact of Covid, and how the current pandemic will change the way we will work and [...]
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Award Winning Financial Services Book Give Away

We’ve decided to give away some copies of the award winning publication, ‘Staying Lean, Thriving not just surviving’ written by Prof. Peter Hines and Gary Griffiths et al, both of S A Partners.

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The Journey to Enterprise Excellence in a Multinational Banking Company

This banking institution embarked upon a focused continuous improvement programme aimed at working towards Enterprise Excellence. Having already been on a Lean journey, it was recognised that many of these elements were already in place, so the key focus of this programme would be to strengthen and develop the systems and behaviours across the business […]

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What does it mean to be Lean & Green? Podcast
Listen to this great podcast by Dr Keivan Zokaei on what it means to be Lean and Green, and what the circular economy can learn from it. In this episode produced by In The Loop, they dive into the world of lean thinking with our expert Dr. Keivan Zokaei who is a partner at S [...]
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Shingo Publication Award
S A Partners are extremely pleased to announce that our latest book, '4+1 Embedding a Culture of Continuous Improvement in Financial Services', co written by Chris Butterworth and Dr Morgan L Jones, has been awarded the prestigious Shingo Publication Award for 2019. By design, the Shingo Award represents the highest standard of excellence in the [...]
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Lean thinkers required for Financial Services
We are recruiting We have been growing our consultancy business with Financial Service Client using our proven Lean improvement systems - You may call it 6 Sigma, Agile, CI, Systems Thinking. For us they are an integrated suite of systems to drive up customer and employee value whilst reducing costs and waste. The outcome is [...]
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Lean in Financial Services

4+1 is a book about Continuous Improvement in Financial Services, and the first edition of the book was written to share the valuable lessons  learned in driving culture, especially around the use of habits, to embed a culture of continuous improvement (CI) and bottom-up strategy. The feedback from the first edition has been very positive: […]

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embedding a culture of continuous improvement in financial services
How habits can change culture – a new book available now
Many organisations have launched continuous improvement, business improvement, process excellence or Lean Six Sigma programs with varying success. The typical model is to employ an experienced external executive to engage directly with the senior leadership team, develop a deployment plan, train a small cohort of green or black belts, identify and deliver some immediate wins, [...]
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Customer value is not the same as customer satisfaction
Customer value is not the same as customer satisfaction . Satisfaction looks at how we perform today against a range of criteria we have decided . Value, however looks forward and needs to seek understanding of what they value in the future. Too much reliance is placed on surveys that are fine for understanding satisfaction [...]
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First Shingo Prize Awarded to a Financial Team

S A Partners are pleased to announce that the Common Wealth Bank of Australia have won the coveted Shingo Silver Medallion Award, the first financial services organisation to receive Silver status.

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