Embedding Productivity as a Way of Life

Case Study Commonwealth Bank

To see the full case study, click the green download button in the column.

  • Group cost to income ratio improved 70bps to 42.9 in 2014 as productivity initiatives delivered tangible outcomes
  • $500 million in Productivity savings over the past two years ($280 million FY14 + $220 million FY13)
  • Customer service teller transactions improved 11%
  • Asset finance credit approval time improved by 66%

To see the full case study click the download link in the right hand column.