Case Study Commonwealth Bank
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Embedding Productivity as a Way of Life

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  • Group cost to income ratio improved 70bps to 42.9 in 2014 as productivity initiatives delivered tangible outcomes
  • $500 million in Productivity savings over the past two years ($280 million FY14 + $220 million FY13)
  • Customer service teller transactions improved 11%
  • Asset finance credit approval time improved by 66%

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