We would like to send our warmest congratulations to Dwr Cymru.
The only not-for-profit utility provider in England and Wales, Dŵr Cymru Welsh Water has been recognised as ‘Most Recommended’ water company in the UK by Moneywise magazine.
The company, which employs more than 3,000 people, was voted the Most Recommended by Moneywise readers.
Welsh Water is unique, as the only not-for-profit water company in Wales and England – with no shareholders, the firm directs any surplus it generates back into the business and services.
It serves more than three million customers across most of Wales, Cheshire, and Herefordshire.
It has also involved customers in its decision-making to an unprecedented degree – consulting nearly 21,000 during the summer on how it should prioritise its long-term investments.
Water industry customer watchdog, the Consumer Council for Water, also reported that Welsh Water was the most trusted of all water and sewerage companies in Wales and England.
Welsh Water Chief Executive, Chris Jones, said:
“This result is great recognition that we are delivering for our customers. Our not-for-profit way of working has our customers at the heart of everything we do – and this is crucial to realising our company vision of earning the trust of our customers, every day.”
On top of being recommended by Moneywise Magazine, Dwr Cymru has also been recognised by Utility Week for investing record levels of funding in order to improve its service for its customers. Between April and September 2017 it invested £196 million, and plans to invest a total of £400 million in the year to March 2018.
If you would like to know how we are supporting Welsh Water and other Utility companies in building their in-house capability and developing a sustainable approach to lean thinking, whilst putting customers at the heart of their strategy – see our Utilities Sector page and our videos, and contact Andy Miles – Utility Sector Head.
