S A Partners :: Together the power to improve

Systems Excellence Consulting

We can help you build a better future – for your employees, your customers and your organisation. Since 1993 our consulting team have supported organisations around the world develop their business systems and processes using the S A Partners Enterprise Excellence Model. This model focuses on seven key business systems – Customer Results, Purpose, People, Process, Align, Engage and Improve.

Our global consulting team supports clients in over 18 countries, and our approach is centred around creating people and behavioural based solutions that inspire and engage. We have specialist consultants that can support you with strategy deployment, employee engagement, Leadership, TPM, SHINGO and supply chain management.

Our consulting team are continually developed using award winning thinking from our books, affiliations and research.

The Seven Elements of the Enterprise Excellence Model include:

Customer Results

This system involves ensuring customer expectations are met or exceeded and goals are stretched by the teams. Typical programmes within this system include: Voice of the Customer; Marketing and Net Promoter Score.

Purpose

The systems required to ensure an organisation maintains a focus on its Purpose include work activities such as strategy development; organisational design; and the delivery of strategic programmes.

Employee Engagement

To engage employees in the strategic direction of the organisation it is necessary to deploy a number of systems, such as: Behavioural Deployment; Management Communication; and Leader Standard Work.

Alignment Systems

To ensure an organisation is aligned to deliver on its ‘Ideal Results’ the following work systems are required: Strategy Deployment; Targets & Measures (KPI’s); and Management Processes.

Process Systems

These include the processes required to deliver your product or service effectively, such as: Sales Acquisition; Order Fulfilment; New Product development; Supply Chain Integration; Total Productive Maintenance; and Quality & Compliance.

People System

These systems include the activities an organisation needs to perform to ensure the development and retention of their people, such as: Learning & Development Programmes; Reward and Recognition; and People Lifecycle Management.

Improvement Systems

Creating a culture of continuous improvement is the goal of every organisation that wants to achieve Enterprise Excellence. The systems required to deliver and support this are: Continuous Improvement; Benchmarking; Capability development in CI & Lean Tools such as Problem Solving.