Chris Butterworth, education sector head, has many year’s experience working with the education sector and was the industrial program manager on the 3 year “LEAP” Applied Research Program working with Professor Peter Hines and the Lean Enterprise Research Centre at Cardiff University. He is very familiar with the challenges faced by the government and education sector. He has worked closely with the executive teams of several education institutes and areas of government and was a speaker at the 2014 TAFE Directors National Conference.
All areas of government continue to face a range of unique pressures with the challenge of meeting ever increasing and varied customer requirements whilst at the same time improving quality and driving down cost. Added to this the often perceived overly stringent regulatory requirements adding layers of complexity that can increase costs, add delays and impact negatively on the customer experience.
However, there is an approach to deal with all of these in a way that engages staff, reduces costs and improves customer experience at the same time. It may sound too good to be true but Lean Thinking offers a different perspective to help meet these challenges.
It’s not some magic answer to all the issues faced. Rather it’s about unlocking the massive potential that exists in your own people : Connecting them to a clear purpose , enabling them to design processes that focus on delivering customer value and making work productive and fun.