See what our clients say about S A Partners and view the latest insights View Testimonials & Insights

Service Industry

S A Partners works with a range of organisations globally supporting them improve their service, transactional, back office and IT processes.  Our team continues to work with companies on their journey towards Enterprise Excellence through our leadership programmes, process improvement initiatives and continuous improvement training.

Working collaboratively to support transactional processes in all our sectors, and working closely with our finance and retail divisions, our client base spans government and education, shared services, data analytics, management and professional services, not-for-profits and charities.

We recognise the unique challenges and complexities your organisations face and have developed our approach over this time so we deliver the ideal balance of Purpose, Process and People improvements through our model for Enterprise Excellence.

We can help you address your most immediate challenges, such as:

  • Designing and delivering the ideal customer experience
  • Creating agile and effective business processes that deliver to the customer and on the needs of the business
  • Improving process governance, compliance and standards
  • Embedding a culture of continuous improvement across the whole business
  • Developing your people and leadership to drive change and transformation programmes
  • Deploying agile to sales and project management.

For more information contact:

Insights from Megan James, Sector Head

Using the S A Partners Enterprise Excellence model we look at how purpose, process and people can be aligned to drive superior customer results and drive efficiencies across the business. Drawing on case studies of successful application within the service sector, we look at the critical success factors, how to get started, and the importance of cultural transformation to drive sustainable change.

Watch the full webinar, “Achieving Enterprise Excellence in the service sector” here

Lean and Continuous Improvement (CI) Training

Our Lean & CI Training is accredited by the Lean Competency System (LCS) and Cardiff University.  Find out how this training can help you improve efficiency, reduce waste and cost within your organisation.


Five Steps to Enterprise Excellence

Enterprise Excellence means that every part of an organisation is focused on the pursuit of world-class performance and best practice.  Enterprise Excellence is a continuous improvement philosophy which when adopted will enable organisations to deliver ideal customer and business results.

Download our 5 steps to Enterprise Excellence

Case Study: Auckland City Council

Listen in to a presentation from the Lean Business System Conference by Louis Sylvester of Auckland City Council on how they delivered their ‘Game Plan’ to enable them to achieve Enterprise Excellence.

Our global customers include:

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 Leadership Skills & Training

Leadership Skills & Training

Find out how we can support your Leadership & Continuous Improvement Programmes.

Systems Consulting

Systems Consulting

Supporting your organisation to achieve Enterprise Excellence.

Latest Resources

Latest Resources

S A Partners continues to invest in industry research to support our customers.

Events & Workshops

Events & Workshops

Supporting your learning Journey - delivering workshops and Shingo Prize guidance