Service

Service & Transactional

S A Partners works with a range of organisations globally supporting them improve their service, transactional, back office and IT processes. Our team continues to work with companies on their journey towards Enterprise Excellence through our leadership programmes, process improvement initiatives and continuous improvement training.

Working collaboratively to support transactional processes in all our sectors, and working closely with our finance and retail divisions, our client base spans government and education, shared services, data analytics, management and professional services, not-for-profits and charities.

We help you drive excellence across all of your business processes:

FINANCE

PROCUREMENT

SALES & MARKETING

PROJECT MANAGEMENT

We recognise the unique challenges and complexities your organisations face and have developed our approach over this time so we deliver the ideal balance of Purpose, Process and People improvements through our model for Enterprise Excellence.

We can help you address your most immediate challenges, such as:

Designing and delivering the ideal customer experience
Creating agile and effective business processes that deliver to the customer and on the needs of the business
Improving process governance, compliance and standards
Embedding a culture of continuous improvement across the whole business
Developing your people and leadership to drive change and transformation programmes
Deploying agile to sales and project management.

Our global customers include:

With our global teams we can support you onsite or virtually with custom solutions. Please click on the icons below to find out more about our how we work with you and click on the tabs to learn about our successes first-hand from our customers.

Videos

Webinar: Achieving Enterprise Excellence in the Service Sector

This webinar has been developed to support our Service Sector Customers. Using the S A Partners Enterprise Excellence model it will look at how purpose, process and people can be aligned to drive superior customer results and drive efficiencies across the business.

View tthe webinar

Louis Sylvester from Auckland Council presenting at our Sydney Conference

What our clients say

“We’ve introduced SA Partners to our Global Business Services (GBS) Division, covering IT, Financial Shared Services and Digital, to bring Lean and agile principles and methods to these functions. Very impressed with Jeff Williams and his team in implementing the SA Partners methodologies across GBS. It has helped us to clearly set-out our strategy and galvanise our team to focus and execute on the key strategic imperatives.”

Tony Minogue, General Manager, Glanbia Business Services

“S A Partners is a dedicated training provider, who delivers a relevant and fun way of training. S A Partners focus on each individuals learning styles within the group to make everyone involved feel comfortable. All Questions asked where always taken seriously and answered with a helpful response. Our trainer Byron was particularly impressive, Ontic will definitely be using SA Partners in the future.”

Daisy Titmus, Office Manager, Ontic

“Great workshop which was engaging and relevant. A lot of help and guidance from the facilitators which helped us to target areas and identify how best to tackle lean implementation within our organisation”

Dianne Werden, Head Teacher, TAFE NSW SWSi

“This was the most valuable and enjoyable Lean training I have ever attended. Emphasis on business and how lean can support achievement of strategic objectives. Thank you – a great session”.

Simon Porter, Director People and Culture, TAFE SA

“This has been invaluable. I am inspired to find something small that I can work on and gain a quick win and lessons learned before I find something even bigger” .

Karen Horner, Director, TAFE SA

Resource

Lean Toolkit Case Study

This is a case study of the development of a Lean Toolkit for the Horticulture Wales Project, Supply Chain Efficiency Scheme, part of the Rural Development Plan for Wales. The S A Partners team of Dr Toni Whitehead, Dr Donna Samuel and Andy Brunskill drew up the toolkit which introduced the fundamental principles of lean production.

View this case study

CI Conference Interview

This is an interview with Rob Mc Gee, Manager Leisure at Auckland Council. Rob’s presentation was one of the highlights at last year’s conference. He told the conference about the Leisure Game plan and the engagement of the team to help deliver this. He talks about the journey from talking about Continuous Improvement, through to widespread implementation.

Read the interview