Voice of the Customer System Features Numerical Score. A formal approach to collect VoC exists and is cascaded through the organisation. Measures and projects are aligned with VoC requirements. Equally, innovation activities are tested with customers for market adoption.

Overall Function/Organisational Behaviours around Voice of the Customer - Numerical Score. Everyone knows who the customer is. It is observable that VoC forms part of conversations up and down the value stream. There is a habit of asking "What does the customer want?" in meetings which can be observed.

Strategy System Features Numerical Score. Is there a standardised system with processes, procedures and tools in place to articulate business purpose and form strategy? Do people know what is expected of them and are they engaged in terms of what they personally need to do to positively contribute to the business goals? It strategy visible around the business? Are teams able to articulate the major strategic direction and how they contribute to it?

Overall Function/Organisational Behaviours around Strategy - Numerical Score. There is evidence that time is taken to socialize the strategy with individuals and teams at all levels through two-way conversations. There is evidence business periodically assesses the effectiveness of the strategy and creates an improvement plan that is visually managed through to completion and the process is well documented.

Enterprise Alignment System Features Numerical Score. Does a management system exist? How standardised are the methodologies, meeting architecture, meeting charters, and how well have they been delopyed and followed across the organisation? What evidence is there to confirm the management system is providing a consistent way of measuring and improving performance at every level? How is the management system reviewed for effectiveness and improved? How clear are the roles and responsibilities for all stakeholders at all levels and areas? Is there a visible 1-3-10 approach in the system?

Overall Function/Organisational Behaviours around Enterprise Alignment - Numerical Score. How engaged are people across the organisation in using the management system? How is the language - is there observable dialogue or is it an information meeting? Can we see the management system kick in when there is a process issue? Can we observe active use of the data to deliver on strategic goals? Are leaders making attendance across the value stream part of their standard work? Are supporting functions present and included in the meeting as required? Does every team member contribute in the meetings?

Process Management and Asset Lifecycle System Features Numerical Score. How well are your key business systems, processes defined to support the business requiremnets at all levels ? How do you idenify / choose which technologies and assets you need? How well understood are your key business systems, processes, technologies and assets, and how well are they adhered to throughout the business? How clear are roles, responsibilities, and accountabilities to effectively work in our key systems, processes, technologies, and assets? What evidence is there to confirm the range of systems, processes, technologies, and assets are consistently meeting and exceeding the business performance targets? How is the business-wide creation and evolution of existing and new systems, process, technologies, and assets reviewed for effectiveness and realigned? How are functional, area, local level processes and procedures periodically reviewed for effectiveness, and incrementally improved? Are your processes clearly documented in a single repository and visible to all? Do you process have named process owners?

Overall Function/Organisational Behaviours around Process Management & Asset Lifecycle - Numerical Score. How well are teams trained, supported, and coached to ensure people are confident, competent, and motivated to do their work effectively? How do you maitain your technoligies and assets to standard? How do you improve them? What standard work exists in relation to systems, processes, technologies and assets optmisation?

Improvement System features Numerical Score. How do we work better together? Is there a standardised system with processes, procedures and tools in place that is used throughout the organisation to understand the root cause of deviations / opportunity realisation that uses both positive and negative enquiry? Is there a standardised system with processes, procedures and tools in place that is used throughout the organisation to understand current state and define the future state vision needed to make the step-change improvements needed to achieve strategy? Has the business got trained CI specialists who use improvement techniques? Does the business have have the capability to identify and deliver digital process improvements such as the automation of process steps using RPA technology or the implementation of off the shelf solutions? How to you deliver change, what is your change management process?

Overall Function/Organisational Behaviours around Improvement System - Numerical Score. How do we work better together? How do we make small incremental daily improvements? How do we do step change? What is our process to integrate innovation into business as usual? Does every layer of the organisation engage in improvement activities? Do we talk about improvements? Do we share and celebrate successes? Do leaders engage in change management activities, if so how?

People Lifecycle System Feature Numerical Score. Is there is a system in place to enable the people in the organisation to maximise their potential and manage their career? Is there an effective system in place to ensure skills and competencies are in place? Is a system in place that develops role accountabilities, performance management expectations, targeted behaviours and align rewards and recognition to the successful completion of set targets? How do you recruit & what do you recruit for - cultural fit or skills? Does the organisational structure support all critical business systems? Does the organisational structure have the relevant features to deliver organisational strategy? Does the organisational structure foster collaboration or does it create silos?

Overall Function/Organisational Behaviours around People Lifecycle - Numerical Score. Do leaders, managers and associates behave and communicate in a manner which is always respectful of others, taking interest in personal well-being and demonstrating humility and positively challenging themselves and their colleagues to do work better together? Is the way leaders, managers and associates interact in line with business values and cultural aspirations? Are leaders supportive? Are leaders confident using all dimensions of the 4x4 model appropriate to the situation and development requirements & is there evidence of leaders adjusting their style?

Team Engagement System Features Numerical Score. Are there standardised ways to engage the organisation into strategy, processes, procedure, tools and change? How do you communicate values, principles & ideal behaviours? Do people at every level of the organisation understand what ideal behaviours are, and what they mean in terms of what is expected of them? Do behaviours have targets, and are they deployed via performance management?

Overall Function/Organisational Behaviours around Team Engagement - Numerical Score. How do does the organisation live their values? How do they deploy their structure into our organisation? How do they lead? How do they change and transform? Do leaders walk their talk in terms of behaviours / do they role model the behaviours and values of the organisation? Can you see-feel-touch the expression of ideal behaviours across the value stream or are they not observable? Is there evidence that the team is motivated by wthe business purpose, strategy & values?

Sustainable Supply Chain System Features Numerical Score. Are the targets and objectives in place for a sustainable future? And are these targets and objectives well documented, communicated, and sign-posted throughout the organisation? What activities are being carried out to improve the way the organisation improves sustainability activities and environmentally friendly processes?

Overall Function/Organisational Behaviours around Sustainable Supply Chain - Numerical Score. How does the organisation ensure they are doing business ethically and sustainably, minimising environmental impacts within the supply chain and the communities in which they operate? Are your people actively participating in activities, and discussing ways where the organisation can reduce their impact on their social, envorimental and economical environment? What amount (%) of the organisation engage in activities to ensure a sustainable future? Are sustainable,environmental, and community aiding activities celebrated for their success? On the Gemba, can we see evidence of sustainability thinking (people, recycling, team focus, community boards, etc)?