Creating a Culture of Continuous Improvement in Financial Services

culture of continuous improvement webinar banner

Where: Chartered Banker Institute – Webinar

When: Tuesday March 31st, 1pm (GMT)

4 + 1 book cover

This webinar is hosted and deliverd by the Chartered Banker Institute, and presented by Award Winning author Keivan Zokaei, who is head of Financial Services at S A Partners.

In today’s business environment, with increasing competition, pressure from regulation and the drive towards more responsible banking practices, the need to continuously improve the way banking operates is no-more an option, rather an essential business requirement. The culture and ways of working within banking needs to change and adapt, but how do you effectively drive this change?

This webinar will look at why a culture of continuous business and operational improvement is increasingly important in order to drive more responsible and professional banking practices, increased business agility, efficiency and build a culture of business excellence. Whilst large scale transformation programmes present initial gains, they are often highly disruptive and often fail to drive a sustainable change in working practices, principles and behaviours required. Continuous Improvement offers a realistic and achievable alternative method to drive the best practice and culture change needed within the banking sector.

It will address some of the key challenges organisations face and the benefits of embracing continuous improvement, drawing on insights from the award-winning book about Continuous Improvement in Financial Services ,“4+1”, and presenting a case study and practical advice from a leading global FS organisations that already embraced the continuous improvement approach.

This webinar looks at:

  • Why continuous improvement, what is it and how does it differ from traditional transformation approaches?
  • Initial steps to create a culture of improvement in the banking sector
  • The role of leadership and why we need to adapt our approach to change hearts and minds
  • How to drive a continuous improvement culture through creating operational habits

Senior and middle management & leaders, and Continuous Improvement Professionals wanting to understand the essential ingredients needed to create a sustainable business improvement culture, will benefit from this webinar.

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