Delivering a Culture of Continuous Improvement in Financial Services
Workshop location: Central London
Date: 18th October 2019
Join us for a thought-provoking workshop where we will share how you can drive and sustain business change, deliver operational excellence and more importantly create a company culture that supports and sustains improvement. The workshop is lead by award winning author, Dr Keivan Zokaei, who will be joined by Dina Patel of S & P Global, and Tony Warren of Rathbones.
You should join us if you would like to:
- Create a friendly and productive culture
- Enhance employee engagement and happiness
- Drive better results by reducing process blocks
- Understand when process automation (such as RPA) is suitable
- Learn how to differentiate people & process
- Develop a clear strategy for Continuous improvement
13:00 Welcome & Introductions
13.15 How to Create a Culture of Excellence in Financial Services
With over 20 years experience working with organisation in their pursuit of excellence, Keivan has a superb insight into why the adoption of lean and continuous improvement has proved to be a challenge for many in the Financial Service sector.
13:45 Insights into Engagement in CI from Quilter (Old Mutual Wealth) – Mark Schaffer, Head of Continuous Improvement
14:45 Striving for Excellence at Rabobank – Nuala O’Hagan (Video Link)
15:15 S&P Global’s journey – Dina Patel
15:45 Rathbones quest for Enterprise Excellence – Tony Warren
16:15 Insights from the award-winning book: 4+1 – Chris Butterworth
Chris will explore the 5 simple habits that support embedding a Culture of Continuous Improvement taken from the Shingo Award winning book 4+1.
17:00 Drinks Reception & Networking