Shingo Continuous Improvement Workshop
10% discount for 3 or more bookings.
This two day workshop(8:30am – 1pm) integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE* workshop. It begins by teaching you how to clearly define value through the eyes of your customers. It continues the discussion about ideal behaviors, fundamental purpose, and behavioral benchmarks and takes you deeper into the Shingo Model™ by focusing on the principles identified in the Continuous Improvement dimension:
- Seek Perfection
- Embrace Scientific Thinking
- Focus on Process
- Assure Quality at the Source
- Improve Flow & Pull
The CONTINUOUS IMPROVEMENT workshop will deepen your understanding of the relationship between behaviors, systems, and principles, and how they drive results.
*DISCOVER EXCELLENCE is a prerequisite to this workshop.
Note : You must have attended the foundation level Discover Excellence workshop before the IMPROVE workshop.
The Zingerman’s Community of Businesses (ZCoB) is a family of ten businesses all located in the Ann Arbor area and reflects the novel strategy for business growth created by Zingerman’s Deli founders Paul Saginaw and Ari Weinzweig. Rather than replicating their deli through the franchise model, Paul and Ari instead chose to develop new, independent businesses, all rooted in our local community that work together as one organization.
Each business is operated by one or more managing partners who share ownership and put their particular expertise to work in the day to day running of their business. The idea for the ZCoB was laid out in Zingerman’s 2009 vision, written by Ari and Paul in 1994 and highlighted in Bo Burlingham’s 2003 article for Inc. Magazine, “The Coolest Small Company in America.”
In 2006, the ZCoB managing partners began work on Zingerman’s 2020 vision. It was completed a year later and paints a picture of the ZCoB at the end of the next decade. Zingerman’s 2020 vision was featured in a New York Times article from June 2007, “The Corner Deli that Dared to Break Out of the Neighborhood.”
Senior leaders and Continuous Improvement professionals from enterprises, big or small, from any sector, wanting to understand the essential ingredients needed to create a sustainable business Improvement culture.
Attendees of the Shingo Discover Excellence Workshop give their thoughts on the learning outcomes.