Improvement Coach Programme
The S A Partners approach to Continuous Improvement Training and Lean Sigma Training is defined in our Improvement Coach programme. We have taken the latest thinking around Process, People and Programme Improvement, and combined it with our track record of delivering benefits to create a unique offer that is capable of developing people and teams at all organisational levels to continually improve what they do through on site & virtual/online training.
Why choose our Improvement Coach Programmes?
The S A Partners Improvement Coach Programmes train people in the theory, coach individuals in the practice and deliver benefits for the organisation. It combines 1:1 coaching, self reflection and measurable evidence of improvement, based on the 70-20-10 learning philosophy. The learning is delivered via either our onsite team or on a virtual facilitated training IT platform e.g. Zoom / Microsoft Teams, in modules, to suit your organisation. The virtual learning is a combination of theory, self-development, and coaching.
How are candidates rewarded?
The Lean Competency System is an internationally recognised lean qualifications framework for practitioners which is accredited through Cardiff University. Our training courses and consultants are accredited to deliver training from LCS Levels 1a to 2b and formally assess, certify and support candidates across all levels: 1a through to Level 3 – strategic, owing to the formal qualifications and capabilities of our team.
How is candidate development captured?
Each course is supported by the S A Partners Learning Management System. The LMS is an online system that enables organisations of any size & geography to track learning, candidate development, benefit realisation and employee competencies.
We deliver the training based on our programmes designed to provide the necessary skills to enable individuals and teams to sustainably improve what they do.
A series of coaching interactions focused on individual needs, aspirations and context.
Delegates practice in the workplace and are required to reflect and provide evidence.
ASSESSMENT & ACCREDITATION
Evidence provided by delegates is externally assessed and accredited through Cardiff University’s Lean Competency System.
Having an Improvement Coach Programme running in your organisation enables your business to provide:
► The necessary skills to enable individuals and teams to sustainably improve what they do.
► A structured on site or virtual IT platform learning journey that takes individuals from ‘awareness’ to ‘master coach’ developing the capability to implement workplace, project, programme and business level improvement.
Our Improvement Coach Programmes are continually developed and moulded around the needs of our customers. We are committed to developing the skills of individuals and creating sustainable success for our clients.
To find out about any of the courses on offer, click on the relevant image below:
An online Learning Management System (LMS), enabling organisations to continually track life-long learning and development, whilst delivering business benefits through improved role competence
The system has been designed for all levels of development within organisations, from senior level strategic coaching, to front line task competency assessment.
A central hub that enables organisations of any size & geography to track learning, candidate development, benefit realisation and employee competencies. The systems inbuilt flexibility means it can manage formal accredited programmes, or be developed to your own bespoke learning and development programmes.
All of the S A Partners consultancy team have capability to deliver all 5 Improvement Coach courses to any type of organisation of any size.
Follow the links below to meet the S A Partners Improvement Coach Programme facilitation and accreditation team:
Head of the Improvement Coach Programme Offer
Dr Toni Whitehead
Accreditation and coaching expert
Dr Donna Samuel
Accreditation and coaching expert
Accreditation and coaching expert
“This appointment is great news for us as we start to broaden our deployment across the business, and deepen our approach in Waste and Water. S A Partners bring with them a wealth of understanding and knowledge, and we are looking forward to working with them.
This broader approach will build on the success of the Lean RCM work, which will continue to form a key part of the overall programme. The Lean RCM teams are doing some great work, and we will ensure this continues to be delivered well across Water and Wastewater and this will form a key part of the programme going forward.
This broader approach will build on the success of the Lean RCM work, which will continue to form a key part of the overall programme. The Lean RCM teams are doing some great work, and we will ensure this continues to be delivered well across Water and Wastewater. The RCM element of Lean Deployment will form a key part of the wider programme.”
Mat Jackson, Lean Programme Manager – Dwr Cymru
“I really enjoyed doing the project and can’t wait to start the Black Belt now. Thanks for all your help and encouragement, Toni, Donna, Byron, and Simon have been brilliant. I can’t thank you enough.”
Neil Morgan, Systems Manager – ICT Services – Bridgend County Borough Council
“Selection of SA Partners for United Utilities (UU) was heavily influenced by their methodology and approach to upskilling which we found particularly outstanding. They were the only supplier who recognised both continuous improvement (incremental change) and discontinuous improvement (transformational change) which reflected the nature of UU and the process changes required. They also provided evidential ‘insights’ that had been lacking from previous process work conducted within the organisation, which enabled tangible process improvements to be made which were sustainable and delivered better value for customers.
SA Partners were interacting with executive board members on a daily basis, would respond immediately to requests, changing requirements, and areas of sensitivity. They were flexible and extremely amenable to working ‘with’ UU rather than ‘telling’ UU how to affect process change.
SA Partners were asked to deliver a challenging programme of work, initially consisting of 8 end-to-end process streams cutting across the entire utility business – one of which was ‘customer to cash’ (which also included debt collection). Requirements included current & future state process mapping using a replicable methodology, involvement and upskilling of UU staff, delivery in excess of £50m efficiencies across the programme, rigorous governance and the ability to liaise and influence the Executive Board. This they achieved – and went on to undertake further process work upon completion of the original scope.”
Clare Hickson, Formerly United Utilities
“My personal highlights throughout my journey have to be the growth I’ve witnessed within myself. From an individual with limited knowledge of Lean to becoming a certified and accredited Black Belt. Working closely with SA Partners has changed the way I come to work every day and enabled me with core skills and principals that will live with me for the rest of my career.
Be sure to consult with professionals before beginning your journey. Don’t under estimate the value of professional services. Working with SA completely changed my mindset on how to approach a problem and allowed me to review the business I worked within in a completely different mindset. Lean has endless benefits but using the SA Partners maturity assessment you’ll ensure you target the right opportunities and make great progress from day one!”
Ben Evans, Process improvement Manager, SSE plc (Ex DCWW)