Getting the most out of a Coach Programme

Improvement Coach Programme

improvement modelDevelop your team’s capability in Lean, Continuous Improvement and Six Sigma using our accredited Improvement Coach Programme. We have developed engaging, interactive and practical training that will inspire your teams to develop their skills and continually improve what they do. Our ambition is to help you create a culture of Continuous Improvement in your organisation.

Practical training that delivers results…

The Improvement Coach Programme combines 1:1 coaching, self reflection and evidence based assessment.  We use the 70-20-10 learning philosophy to structure training as we know it delivers tangible results. Training can be delivered either onsite or virtually and the modules are developed to suit your organisation.

Internationally recognised accreditation

The Lean Competency System is an internationally recognised lean qualifications framework for practitioners which is accredited through Cardiff University. Our training courses and consultants are accredited to deliver training from LCS Levels 1a to 2b and formally assess, certify and support candidates across all levels: 1a through to Level 3 – strategic, owing to the formal qualifications and capabilities of our team.

Roletracker small banner

Candidate Tracking 

Each course is supported by the S A Partners Roletracker platform. ROletracker is an online system that enables organisations of any size & geography to track learning, candidate development, benefit realisation, and employee competencies.

Programme Overview and Information

Download a free 'Delivering Enterprise Excellence' case study

Delivering-Enterprise-Excellence-at-Vale-Clydach.pdf (609 downloads )

There are 5 accredited courses which will enable your team to develop the necessary skills to sustainably improve what they do, every day.  The programme begins with our White Belt which involves building an awareness of Lean & Continuous Improvement tools and techniques and progresses to Master Coach which will enable an individual to lead others in site wide improvement programmes.

These courses are developed and moulded to reflect your values and culture – ensuring that your team can connect and relate to the training that they are undertaking.  We are committed to building a better future for all employees and we see great training that is practical and has meaning as a foundation for that.

Click below for more information about each course:

Roletracker small banner

Manage your team’s Learning & Development

The S A Partners Roletracker platform provides real-time access to the learning and development programmes for both individuals and teams. It allows you to retain all the information about your learning and development programmes in one place and track progress at the candidate, cohort, department and company level.

Find out more

We believe the most effective and sustainable way for our clients to develop their people is to help them build and manage their own internal Continuous Improvement capability. In partnership with our Master Trainers, we can help you set up and deliver your own programmes.  We can support you in developing the materials, design coaching standards, and manage certification.

Many of our customers begin with delivering the White, Yellow, Green, and Black Belt Improvement Coach courses. These programmes have both academic rigor and demonstrable success in delivering results.

Meet some of the team behind the S A Partners Academy:


Simon Grogan

Head of the Improvement Coach Programme Offer


Dr Toni Whitehead

Accreditation and coaching expert

Bio DOnna Samuel

Dr Donna Samuel

Accreditation and coaching expert

image of Byron

Byron Lear

Accreditation and coaching expert

“This appointment is great news for us as we start to broaden our deployment across the business, and deepen our approach in Waste and Water. S A Partners bring with them a wealth of understanding and knowledge, and we are looking forward to working with them.

This broader approach will build on the success of the Lean RCM work, which will continue to form a key part of the overall programme. The Lean RCM teams are doing some great work, and we will ensure this continues to be delivered well across Water and Wastewater and this will form a key part of the programme going forward.

This broader approach will build on the success of the Lean RCM work, which will continue to form a key part of the overall programme. The Lean RCM teams are doing some great work, and we will ensure this continues to be delivered well across Water and Wastewater. The RCM element of Lean Deployment will form a key part of the wider programme.”

Mat Jackson, Lean Programme Manager – Dwr Cymru

“I really enjoyed doing the project and can’t wait to start the Black Belt now. Thanks for all your help and encouragement, Toni, Donna, Byron, and Simon have been brilliant. I can’t thank you enough.”

Neil Morgan, Systems Manager – ICT Services – Bridgend County Borough Council

“Selection of SA Partners for United Utilities (UU) was heavily influenced by their methodology and approach to upskilling which we found particularly outstanding. They were the only supplier who recognised both continuous improvement (incremental change) and discontinuous improvement (transformational change) which reflected the nature of UU and the process changes required. They also provided evidential ‘insights’ that had been lacking from previous process work conducted within the organisation, which enabled tangible process improvements to be made which were sustainable and delivered better value for customers.

SA Partners were interacting with executive board members on a daily basis, would respond immediately to requests, changing requirements, and areas of sensitivity. They were flexible and extremely amenable to working ‘with’ UU rather than ‘telling’ UU how to affect process change.

SA Partners were asked to deliver a challenging programme of work, initially consisting of 8 end-to-end process streams cutting across the entire utility business – one of which was ‘customer to cash’ (which also included debt collection). Requirements included current & future state process mapping using a replicable methodology, involvement and upskilling of UU staff, delivery in excess of £50m efficiencies across the programme, rigorous governance and the ability to liaise and influence the Executive Board. This they achieved – and went on to undertake further process work upon completion of the original scope.”

Clare Hickson, Formerly United Utilities

“My personal highlights throughout my journey have to be the growth I’ve witnessed within myself. From an individual with limited knowledge of Lean to becoming a certified and accredited Black Belt. Working closely with SA Partners has changed the way I come to work every day and enabled me with core skills and principals that will live with me for the rest of my career.

Be sure to consult with professionals before beginning your journey. Don’t under estimate the value of professional services. Working with SA completely changed my mindset on how to approach a problem and allowed me to review the business I worked within in a completely different mindset. Lean has endless benefits but using the SA Partners maturity assessment you’ll ensure you target the right opportunities and make great progress from day one!”

Ben Evans, Process improvement Manager, SSE plc (Ex DCWW)

“It’s fantastic working with such an engaged and empowered team who really do own Continuous Improvement and Lean at every level. We have had a positive year, despite Covid-19 and Brexit, because we had the systems in place to allow us to flex quickly and effectively. We have so little waste in the system now because of the activities we have put in place we are able to invest in new product development and diversification.”

Neal Collishaw, Operations Director, Worldwide Fruit

 Leadership Skills & Training

Leadership Skills & Training

Find out how we can support your Leadership & Continuous Improvement Programmes.

Systems Consulting

Systems Consulting

Supporting your organisation to achieve Enterprise Excellence.

Latest Resources

Latest Resources

S A Partners continues to invest in industry research to support our customers.

Events & Workshops

Events & Workshops

Supporting your learning Journey - delivering workshops and Shingo Prize guidance