Improving the Customer Journey at Manchester Airport Group

Case Study Improving the Customer Journey at Manchester Airport Group

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  • Increased trolley utilisation from: 3.8% to 4.3% against a target of 4%
  • Significant increase in revenue from trolleys, due to increased utilisation
  • Financial savings made in the Meet and Greet process

To see the full case study, click the green download button in the column.