Successful organisations are often guided by the Shingo principles:-
Conversely, organisations who ignore these principles fail to deliver success ……for example:
1. Where there is ‘enterprise misalignment’ you can witness inconsistency of purpose and lack a systematic approach.
2. Where there are ‘cultural disablers’ these can manifest themselves as leading with humiliation where everyone is disrespected.
3. Where there is ‘occasional improvement’, often the focus is on the individual not the process, flow and pull value adding activities are ignored, organisations bypass quality at source and dismiss scientific thinking, resulting in performance levels matching mediocrity.
4. The ‘results’ from these behaviours adversely impact the customer.
What would you prefer?