Order Fulfillment: delivering customer satisfaction

Order fulfillment, how value is created and managed within the organisation to meet customer needs.

You can view our Systems Excellence page to see all systems that are essential for organisations to function effectively.

How will this be achieved?

  • Understanding what customer needs are in terms of quality and volume. Converting these needs into plans and ensure deliveries are made on time to cost.
  • Creating flow and pull throughout the organisation, aligning individuals and teams to create end to end efficiency.
  • Develop planning systems that are flexible in terms of customer needs and consider the impacts of change in terms of people, materials, assets etc.

Why would you do this?

  • Consistent on time, profitable, delivery of customer needs to plan.
order fulfillment chart