Order fulfillment, how value is created and managed within the organisation to meet customer needs.
How will this be achieved?
- Understanding what customer needs are in terms of quality and volume. Converting these needs into plans and ensure deliveries are made on time to cost.
- Creating flow and pull throughout the organisation, aligning individuals and teams to create end to end efficiency.
- Develop planning systems that are flexible in terms of customer needs and consider the impacts of change in terms of people, materials, assets etc.
Why would you do this?
- Consistent on time, profitable, delivery of customer needs to plan.