Region: Europe

Delivering Process Improvement

Posted on by Ailsa Carson

We all want to improve the way that we work. Process improvement (digital or otherwise) doesn’t just happen though, someone has to drive these projects. Whose responsibility should this be? Should we ask our divisions to improve their own processes or do we create a transformation team to do it for them.  

 

To start, let’s quickly recap S A Partner’s Improvement journey:  

SA Partners Improvement Journey 

The model explains that to reach excellence, you need to: 

  1. Standardise the way that work is done 
  2. Optimise your process by removing waste  
  3. Use technology to scale your processes  

While there are more nuances, at a high level it really is that simple. The question then becomes, how, or rather who, needs to support this journey.  

There are three approaches that you can take when it comes to improvement:  

Centralised 

Under a central model, a central team is formed of skilled and experienced people whose day job it is to deliver improvement. These central resources may be employees of the organisation itself, external consultants, or a combination of the two. The division will remain involved; however, they will be stakeholders rather than being responsible for delivering projects.  

Decentralised 

Under a decentralised model, the responsibility for process management and improvement will sit with the division themselves with limited, if any, central support.  

Hybrid 

Under a hybrid model, a central team exists however the delivery work is shared with the division. The role of the central team can vary, and be anything from providing centralised planning and oversight, all the way through to doing the lion’s share of the delivery work.  

As you might imagine, there are advantages of each approach.  

A centralised approach:  

  • Helps ensure that the quality of development is consistent and in accordance to the established standards  
  • Accelerates the development of solutions by providing dedicated resources 
  • Reduces the time and cost of development through specialisation and economies of scale 
  • Helps to prevent shadow IT  
  • Minimises the duplication of work through the creation of reusable assets  
  • Allows the business to focus on their day job  
  • Ability to implement strong governance frameworks  

A de-centralised approach:  

  • Empowers Process Owners and Participants to improve their own processes  
  • May result in higher adoption from the business for solutions that they build  
  • Uncovers use cases that would otherwise have not been known 
  • Reduced the need to wait on a central team to become available  
  • Has lower central resource overhead requirements  

Clearly then there is no one best approach. In making the decision there are a few things to consider:  

  • Your strategy. Is there a business benefit for your division to diverting time from their day job to work on process improvement?  
  • Capability. Do your people have the skills needed to successfully deliver improvement themselves?  
  • Capacity. Do your people have the time to be able to deliver improvement projects while continuing to perform their day job?  

 

Again, while there is no one answer, I can offer some best practice guidance depending on the type of improvement work being done. Broadly speaking, we can split improvement work up into two arms, process management and process digitisation.  

Process Management  

Process Management involves documenting as-is processes, standardising the way that work is done, and improving these processes by removing waste. My recommendation is to decentralise this work.  

There is a huge strategic benefit of the division doing this work – they are the ones with their boots on the ground and therefore have the best understanding of where the process can be improved, what pain-points exist, and what the root cause of the underlying issues are. I would argue that asking your team to do this work is not taking time away from their day job, it is their day job.  

This of course does not mean that there is no need for a central team. You may have some large strategic projects that are too complicated to ask the division to deliver themselves, so you still should have access to central, highly skilled and experienced resources to deliver these projects as well as to support the division as they deliver projects themselves.  

Having agreed that there is a strategic benefit to decentralising this work, we now need to consider capacity and capability.  

Starting with capacity. There’s no point asking your divisional team to perform improvement work if they are already working at 110% utilisation. Something will need to change and overtime you need to ensure that everyone has time formally built into their performance plans to focus on improvement.  

Capability is much easier. Everyone across your organisation should have some amount of process management, improvement, and problem-solving skills; the level to which will depend on the extent to which they are expected to participate and lead improvement initiatives. As a starting point, here is our guidelines for the skills required:  

 

Process Digitisation 

The second arm of process improvement is digitisation and automation. This involves using technology to improve processes which may be as anything from implementing an off the shelf tool, automating process steps, or building custom applications.  

These activities do not necessarily have a strategic benefit of being performed by the division. Once we identify that our process has a step that can be automated for example, there is no strategic benefit for the division to build the automation itself. In this case, you would be better off leveraging experienced, competent professionals to perform the technical build and testing while the division focuses on their day job. There is however a benefit in the division receiving basic training on process digitisation and automation as, by understanding the art of the possible, they will then be well placed to flag where there are opportunities to incorporate technology in their processes.  

In summary then, as obvious as it sounds, if you want to improve your processes you need to consider who is going to perform the improvement work. This decision needs to be anchored in strategy and supported by realistic capability and capacity planning. Finally, this decision needs to be fluid, as your organisation and the environment in which it operates evolves, so too should your execution model.  

 Please do reach out if you would like to discuss this in any way. 

Ishan Sellahewa 

ishan.sellahewa@sapartners.com 

The SHINGO© Model that drives Enterprise Excellence & the focus on Culture & Behaviours that matter

Posted on by Ailsa Carson
By John Quirke, Author

In 1988 as a recognition for his work across a broad range of industry sectors, Shigeo Shingo was awarded an honorary Doctor of Management from Utah State University.  Over the course of his life Dr. Shingo wrote eighteen books on the improvement of work and the processes that support the effectiveness of work.  Many terms we use widely today such as ‘single minute exchange of die’ (SMED) and ‘go see activity’ or ‘going to Gemba’ originated in Dr Shingo’s writings.  The adoption and expansion of Dr. Shingo’s thinking and philosophy led to the development of the Shingo Enterprise Excellence Model, and the formation of the Shingo Institute, within the Jon M. Huntsman School of Business at Utah State University.

The Shingo Institute

has drawn on a wide range of expertise and research to expand the philosophy behind the original model to include a critical focus on the quality of leadership, organisational culture, and the critical link between desired behaviours and the impact of business system on these behaviours.

The outcome of the majority of business activity is based on a human behaviour and the actions that result for that behaviour.

The behaviours that count, are the ones that result in an action that we could see or hear.

  • An employee may see a problem but fail to raise it as an issue.
  • A leader fails to react to an obvious breach of agreed standards of work or safety protocols.
  • A supervisor may angrily chastise a team for poor performance.
  • A quality engineer develops a poor corrective action without seeing or ‘touching’ the process.

All the above are behaviours that will result in possible customer dissatisfaction, loss of trust, or loss of integrity.  At S A Partners we refer to these behaviours as ‘NIBs’, ‘Not Ideal Behaviours’.  Consider all the NIBs in your organisation.  How many have a direct impact on your bottom line?

I like to use the ‘two click rule’ to get serious about dealing with NIBs.  If that employee allows the damaged product to pass their workstation (click 1), and that part is missed during quality sampling (click 2), there will be an impact on the bottom line and the integrity of our product in the marketplace.

As an example, we regularly see a focus on generating improvement ideas in organisations.  This is seen as key behavioural indicator.  The idea being, that incremental ideas add together as marginal gains to improve overall performance.  This is a fine a laudable approach when process is stable, and we are seeking incremental improvements.  But when the process is in the red zone of variation and firefighting there are many KPI’s, alarms and often customers screaming at us to tell us what the problems/opportunities are now!  Yes, we need improvement ideas, but these ideas must be focused on the issues and problems at hand.  They require strong direction and good leadership to ensure teams are not distracted and get the time and support to implement their ideas effectively.

So where should focus behavioural measures in the above example?  Good implementation of employee ideas?  Well maybe.  But initially the behavioural measures must focus on the quality of leadership.  Are leaders spending time with their teams to support and understand their issues?  Are leaders appropriately recognising effort and exemplar behaviours within their work teams?  Are leaders actively involved in supporting and facilitating cross functional problem solving.  Gaining control and exiting the ‘red zone’ is dependent on the quality of leadership not on the random improvement suggestions of employees.

The point is organisations can spend a lot of effort measuring behaviours that do not have a direct impact on the effectiveness and efficiency of the work that needs to take place to meet customer expectations.  At the end of the day, it is about delivering measurable results.

The Shingo Model’s focus on culture and behaviour is there so that organisations become laser focused on the behaviours necessary to make the difference between winning or losing.

Systems Thinking

An important insight brought by the Shingo Enterprise Excellence Philosophy is that expressed behaviours (actions or conversations) whether they are good or bad are a result of the quality of the systems within the business, or the absence of them.  The employee who passes a defective part may be measured for the most part on units produced per minute.  The quality engineer is driven by a corporate quality system that focuses on corrective action closeout rather than effective problem solving.

“If you need to change behaviour you must consider the systems and processes that drive the behaviour you need to change.”

S A Partners Improvement Journey Model

The power of the guiding principles

Many companies speak to high level values.  But very few connect these values to what is important for business success.  Even fewer translate values into observable effective winning behaviours. The ten guiding principles within the Shingo Enterprise Excellence model give organisations ‘lenses’ through which to view the work that they do and give insight into the necessary ideal behaviours necessary to support sustainable excellent performance.  The principles can be backed into’ set organisational values yet give a firm guide as to what aspirational values need to look a feel like where the value adding work gets done.

Taking some examples:

Does everyone in your organisation feel respected as an individual? Are they are listened to?  If their concerns or ideas are not listened to, if they are not developing as individuals or the organisation is not keeping them safe physically and psychologically, then they are not being respected.

If leaders spend their time telling teams what they should or should not do they are not leading with humility and the team will become dependent.  There will be no organisational learning, and poor leadership habits at senior level will be amplified as we travel down the organisational layers.

Equally if we consider some of the principles within the Shingo dimension of Continuous Improvement, do you see a true Focus on Process within your teams where standards are clear current, understood and regularly reviewed and improved by those who use them?

Or how about Flow and Pull?  Do we have a clear line of sight as to how you flow customer value through all aspect of work?  From sales to delivery and receipt of payment?  Do processes really flow or are they overly complex, bound up in compliance culture and continually prone to error and delay?  The flow of value in response to the pull or demand of the customer, thrives on elegance in process and work design.  It requires detailed knowledge of the work and the factors that impact the speed and reliability of the work.  The individuals who discover and cherish this knowledge are those individuals who are closest to the work. These individuals have incredible leadership who are excited by these discoveries and actively celebrate the constant improvement of the work by the team.

I encourage the reader to read their definitions along with the remaining principles in the freely available Shingo Handbook from the Shingo.org website.

While the Shingo Enterprise Excellence Model is an incredibly powerful approach to developing sustained levels of excellence in an organisation it does bring challenges.  It requires real and genuine commitment for a site leadership team.  They as a team must own it.

Another challenge we see arises from the complexity within corporations and their approach to enterprise excellence.  Often, we see sites who have gone on a ‘solo run’ having gained initial approval for the approach but then find themselves in a sea of confusion as attempts are made to align the Shingo Model with corporate values, improvement systems even branding!

Personally, I see the Shingo Enterprise Excellence model as providing an extremely powerful framework to develop a holistic approach to sustainable organisational excellence.  Many existing programmes and systems can be aligned to a clear unambiguous focus on excellence.  A focus that is supported by leadership skills that enable their teams to be brilliant at what they do.

It is a tough journey, but it can also be extremely rewarding.

Please do, get in touch or join us at an upcoming Intro to Shingo Workshop

Best

John

John.Quirke@sapartners.com

About John Quirke

John Quirke is a partner with S A Partners and is a Shingo Examiner.

John holds a BSc, MSc and BCL degrees and has over twenty five year experience in the area of operational excellence.

John co-authored the Shingo Prize winning Publication TPM a Foundation of Operational Excellence with colleagues Peter Wilmott (RIP) and Any Brunskill.

John has recently published Deep Excellence – Seeing and Hearing a Culture of Deep Excellence, with contributions for colleagues Juliette Packham, Bryan Cutliff and Simon Grogan.

For more information please visit www.sapartners.com and www.shingo.org

 

 

Achieving Excellence: How to leverage process optimisation & automation

Join us for this two part workshop with industry experts Ishan Sellahewa (Digital Transformation Manager, S A Partners); Robin Jaques (Partner, S A Partners) & Justin Short (COO, Synergi) to find out how you can firstly optimize your processes and then automate.

According to BCG, 70% of Digital Transformation projects fail to meet their objectives. While a portion of this may come down to poor implementation, more often than not the problem arises when organisations attempt to automate all of their problems away. While less obvious, the reverse of this equation holds true – organisations who fail to consider process digitisation and automation will be left behind in an increasingly digital world.

Why attend? 

In this webinar you will:

  • Learn how process optimisation can significantly reduce costs and improve operational performance.
  • Gain insights into a tried and tested process improvement methodology.
  • Understand how to combine both optimisation and automation for the best results.
  • Discover how to ensure your process automation is successful.
  • Explore real-world case studies of successfully implemented automation.
  • Develop the skills to ensure both digitisation and automation can deliver results.

Attendees will also be provided with a free assessment and the option of a free consultation with our industry experts.

Shingo European Conference

This year’s conference will focus on “Connecting People and Technology” with a hands-on learning experience like no other conference. We are including in your conference fee the opportunity to benchmark a company that is using the Shingo Model and learn how it complements their Lean efforts to make sustainable cultural change. You will learn how the country of Ireland has embraced the Shingo Model and used it as a driver to become the best in the world. In addition, you will learn from thought leaders and practitioners all over Europe and see how they are leading operational and organizational change from their part of the world. In addition, you will discover how the Shingo Guiding Principles have helped organizations enable successful integration of Industry 4.0. Be sure to mark your calendars to attend this event to expand your knowledge, to network with like-minded professionals, and to improve your own organization.

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Onsite Insights visit to Nissan Motor Manufacturing

Course Content

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Onsite Insights visit to Nissan Motor Manufacturing

Course Content

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Onsite Insights visit to Nissan Motor Manufacturing

Course Content

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Align, Engage, Improve with Effective Tiered Meetings

Posted on by Ailsa Carson

By Sonja Allen Image of Sonja Allen

Have you ever considered…

  • How many meetings you have a week?
  • How many of these meetings could be an email?
  • How many of these meetings have few or no results?
  • How many rabbit holes do your meeting conversations go down?
  • How regularly do you talk about what really matters, in a focused fashion?

And more importantly have you asked if there is a way to ensure you and your team leave every meeting feeling it had value and purpose and moved you forward.

Getting the right team together to make the right decisions at the right time is hard. Often it’s made harder by the fact that we don’t naturally approach communications and decision-making in the same intentional and systematic fashion as we would other business processes.

To sustainably deliver great customer results all organisation must align their business systems and processes to deliver on the organisation’s purpose…

⇒ engage all their people into that purpose

⇒ and into continuously improving the business processes they are responsible for

In the world of Enterprise Excellence, we achieve this by deploying a Management System – a structured, interlinked set of measures, meetings, actions and decisions which allow us to run today’s business and shape tomorrows. It provides a right time, right place, right focus, right pace decision-making focus at every level of an organisation, or, as we call it at S A Partners: The Align Engage Improve System (AEI for short).

AEI brings all of the elements together to make your improvement journey successful. It aligns teams on the organisational purpose, engages everyone in delivering towards it and surfaces opportunities to improve, which is why embedding AEI into a transformation journey means rooting it in the culture and behaviours that will sustain it.

You may think “HUH?” at this point. How practical is this? The answer is simple – management systems really are at their core just a better way of organising our meetings.

To be effective Meetings need to visually focus on the things that are most important to each team.  To do this we use a few basic principles:

  • Make organisational goals / purpose clear and visual.
  • Help your team understand their personal contribution to goals and track the actions required to achieve them.
  • Show where you are winning and where you are losing.
  • Help your team understand the expected behaviours.
  • Create a standard approach for all meetings across the business.
  • Define clear escalation & feedback pathways.​

Organisations embed AEI or any management system, to align to & deliver on strategic priorities, speed up problem solving and escalation, reduce time spent in meetings, reduce fire-fighting, shape organisational culture in an intentional fashion and engage and empower the whole organisation to become part of their Enterprise Excellence journey.

After you have stabilized your meeting structure you can focus on taking a holistic view of the organization. In this phase you will create a schedule of meetings, also known as an inventory of meetings. This is where you hold information on all regular pulse meetings, attendees, frequency, purpose and  how the effectiveness of the meeting is reviewed. As with all other processes – meetings should be subject to review and refinement. Redundant meetings can cease, duplicate meetings merged – by holding this information in one place the senior leadership team have complete oversight of how the various meetings contribute to the companies objectives.

If you want to find out how we can help you develop and deploy an effective tiered meeting system please do contact me..

Sonja.Allen@sapartners.com

Onsite Insights visit to NHS Blood and Transplant

Course Content

NHS Blood & Transplant employs over 5,000 people in over 200 locations across the UK. This  remarkable organisation provides a blood and transplantation service to the NHS, looking after blood  donation services in England and transplant services across the UK. This includes managing the  donation, storage and transplantation of blood, organs, tissues, bone marrow and stem cells, and  researching new treatments and processes.

Manufacturing operations have been transformed in recent years and manufacturing and testing sites  have been consolidated. A new, integrated supply chain approach has helped balance supply and  demand. This has led to an increase in productivity since 2008/09 of 75% in manufacturing and 98% in  testing.

This visit is being hosted at the manufacturing and processing centre in Colindale, London and it will provide  an insight into how this incredible organisation has developed and applied a programme of continuous  improvement within a diverse and highly complex organisation. NHS Blood & Transplant has a unique  role within the wider NHS of saving and improving lives through relationships and services delivered to  both volunteer donors and hospitals.

During the visit you will:

  • Understand the NHS Blood & Transplant Continuous Improvement journey that has been supported by lean principles.
  • See first-hand how processes have been improved in different settings of manufacturing, laboratory and support functions using continuous improvement principles
  • Understand how continuous improvement functions are responding to business needs and cultural challenges.
  • Understand how the organisation’s external partnerships and exchange forums contribute to the continuation and development of best practice.

Visit in 60 seconds / Awards

Lean Principles … Continuous Improvement … Cultural challenges … External partnerships

Visit agenda

10.00 Arrival and Signing In

10.15 Welcome & Introductions

10.40 NHSBT Colindale – our Lean Journey

11.10 Virtual Reality – Vein to Vein

11:40 Tour of Manufacturing

12.30 Networking Lunch

13.15 Tour of Hospital Services

14:00 Overview of Cord Blood Bank

14.45 Q & A

15:15 Feedback session

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speakers: TBC

Hosted By: John Quirke – Shingo Facilitator

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speakers: TBC

Hosted By: John Quirke – Shingo Facilitator

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speakers: TBC

Hosted By: John Quirke – Shingo Facilitator

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speakers: TBC

Hosted By: John Quirke – Shingo Facilitator

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speakers: TBC

Hosted By: John Quirke – Shingo Facilitator

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speakers: TBC

Hosted By: John Quirke – Shingo Facilitator

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

The meeting will be delivered via Teams.

Guest Speaker: TBC

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

The meeting will be delivered via Teams.

Guest Speaker: TBC

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

The meeting will be delivered via Teams.

Guest Speaker: TBC

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

The meeting will be delivered via Teams.

Guest Speaker: TBC

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

The meeting will be delivered via Teams.

Guest Speaker: TBC

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

The meeting will be delivered via Teams.

Guest Speaker: TBC

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

SHINGO Discover Excellence @ Ipsen

Course Content

This two day SHINGO DISCOVER EXCELLENCE workshop will be delivered onsite at Ipsen (Dublin, Ireland) between 28 & 29 November in 8 hr sessions between 09:00 & 17:00pm each day.

About the course

The workshop will be led by experienced Shingo facilitator Garry Corbet, and you will hear first hand, how Shingo principles drive behaviour throughout the entire organisation to deliver world class results.

DISCOVER EXCELLENCE is the foundational workshop that introduces the SHINGO MODEL, the Shingo Guiding Principles and the Three Insights to Organisational Excellence. With active discussions this workshop will provide a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you discover how to release the latent potential in your organisation to enable you to achieve organizational excellence. It provides the basic understanding needed in all Shingo Workshops, therefore is a pre-requisite to them.

What makes the Shingo Workshops powerful is that each workshop includes a reflection on an organization (the Host Site). This allows participants to reflect on the theory and apply their learning by interviewing various people in the organisation. In workshops held onsite this usually takes the form of a Gemba walk where team members are interviewed at their workplace.

As a participant, you will:

LEARN and understand the Shingo Model.

DISCOVER the Three Insights of Organizational Excellence.

EXPLORE how the Shingo Guiding Principles inform ideal behaviours that ultimately lead to sustainable results.

UNDERSTAND the behavioural assessment process through an interactive case study and on-site learning.

How this is delivered:

The interactive online training consists of:

2x 8 hour sessions (09:00 – 17:00pm).
Over 2 days

Why Attend

Why attend?

Organisations who have adopted the Shingo principles, have seen an increased level of success in areas such as Costs (increased revenue, reduced inventory, reduced lead times etc), Safety & Quality ( zero lost time for accidents, reduction in scrap, defects and non-conformance), On Time in Full & New Product Introduction (increases in OTIF by as much as 95%  & NPI up to 100%).

More benefits of implementing Shingo can be found in our Shingo section.

graph showing 100% accomplished and 33% outstanding for the SHingo Discover Enterprise Excellence workshopcourse delvery

What have attendee’s thought of the Shingo Discover Excellence Workshop?

Attendee’s of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.

  • 100% of all attendees rate our delivery as ‘Accomplished’.
  • 33% rate our delivery as Outstanding
  • 98% would recommend this course to a colleague

“Very good, enjoyed the course, looking forward to working on this in the future.”

“Very beneficial, thank you! Filled a gap in my understanding.”

“Challenging and excellent workshop, food for thought.”

A sample of companies who have attended the workshops:

 

Some of our Shingo Discover Excellence clients

Cant make this workshop?

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

How to align, engage and improve using effective Tiered meetings

Join us for this bite size webinar where we will share how to improve the effectiveness of your tiered or cross-organisational meetings using the tried and tested AEI (Align, Engage, Improve) System.  The AEI system will help you align your teams to your organizational purpose, engaging everyone in delivering your objectives and surfacing opportunities for improvement.

Discover how you can:

  • Improve and streamline decision-making with effective tiered meetings. Provide clear guidelines for escalation and delegation of responsibilities.
  • Enhance collaboration – ensure teams across your organisation collaborate effectively, exchange ideas and contribute to solving challenges collectively
  • Improve productivity by focusing discussions on key priorities and eliminating unnecessary meetings.
  • Understand how organizations have used this system to drive their journey towards excellence.
  • What makes an effective tiered meeting structure; how can you create a best practice system that aligns, engages and improves the way you work.
  • Discover the principles and key benefits of deploying an AEI system
  • Learnings from industry on how to effectively deploy the system to drive Enterprise Excellence

The webinar will be hosted by Megan James, European Business Development Manager and Sonja Allen Delivery Partner and Head of Offer for Europe.  Both Megan and Sonja have supported a number of clients with the development and deployment of Enterprise Excellence programs.

SHINGO Systems Design Virtual Workshop @ Sevier

Workshop Outline

This Shingo Systems Design workshop is delivered on MS Teams (virtual) from Servier, Ireland over three days.

Developing & designing the right Business Systems will support you deliver the organizational results you need.

About this Event

A successful organization is usually made up of complex systems that can be divided into layers of subsystems, each containing the necessary tools to enable the successful outcome of the system. An example of this would be the Continuous Improvement System which pulls together all of the tools & techniques used by an organisation or the HR System which guides human resource activity.

The Shingo Model Insights tell us that:

  • Ideal results require ideal behaviours
  • Purpose & systems drive behaviours
  • Principles inform ideal behaviours

For this reason Systems Thinking is fundamental to the success of Enterprise Excellence and this interactive workshop will provide you with the skills to recognise, define and establish the ‘right’ systems within your own organization.

This virtual training workshop builds upon the knowledge and experience gained in the DISCOVER EXCELLENCE* workshop, and focuses on the Systems and Tools diamonds in the Shingo Model™. It begins by explaining that all work in an organization is the outcome of a system.

Systems must be designed to create a specific end objective; otherwise, they evolve on their own. Systems drive the behavior of people, and variation in behavior leads to variation in results. Organizational excellence requires well designed systems to drive ideal behaviors that are required to produce sustainable results.

In this workshop, you will:

  • DISCOVER three types of essential systems.
  • EXPLORE five required communication tools for each system.
  • LEARN how to create and use system maps.
  • UNDERSTAND system standard work and how it drives improvement.

‘DISCOVER EXCELLENCE is a pre-requisite to this workshop’

For further information, please email events@sapartners.com

Who should attend?

Senior leaders and Continuous Improvement professionals from enterprises, big or small, from any sector, wanting to understand the essential ingredients needed to create a sustainable business Improvement culture.

Questions ?

For further information contact John Quirke by using the contact from on his bio page.

Onsite Insights visit to Cummins (Huddersfield)

Course Content

Cummins is the only manufacturer focused solely on medium-to heavy-duty diesel engine turbo technologies. For more than 60 years, they have delivered innovative, reliable turbocharger solutions for their customers.

Commercial diesel engines require advanced technologies that deliver efficiency and meet strict emissions requirements. Our fixed, wastegate, variable, two-stage, turbo-compounding and waste heat expander technologies were specifically developed to deliver higher efficiency and lower cost.

Today, Cummins Turbo Technologies engineers are actively developing state of the art solutions for the next generation, including assisted turbocharging, new bearing systems and enhanced compressor stage performance.

The Huddersfield site is currently undergoing a major refurbishment to improve flow and support their operational excellence initiatives, as well as future-proofing the facility to ensure they can meet emerging demands of the wider group.

Visit in 60 seconds / Awards

Plant Refurb Project … Journey to Automation … Digital Team Boards … HSE Culture … New Technology Introduction

Visit agenda

09.30: Arrival & Welcome

10:00: CMI Business Overview

10:15: HTP Operations Structure

10:35: Plant Re-Fit Project

11:00: Plant Tour 1

12:00: Lunch

13:00: Plant Tour 2

14:00: HTP Technology Upgrade

14:30 Q&A & Close out

15:00: Depart

Lean Management System – LEVEL 1 – Japan Study Tour

Study Tour

13 – 21 January 2024

Due to new restrictions we can advise on flights but not book on your behalf, pricing has been adjusted accordingly.

Join the leading Lean Training Programme in Japan this January for an experience of a lifetime.

We are proud to offer you this unique opportunity to gain practical knowledge and experience studying with Toyota gurus for one whole week in Japan.

The Lean Management System study tour covers a comprehensive view of Lean leadership and the Lean Production System. The tour provides you with an opportunity to study in Toyota’s own training centre with direct access to Toyota trainers and Toyota  production facilities.

This is a once in a lifetime opportunity to boost your leadership and management skills by learning from the very best in the world. You will also obtain your Certificate directly from Toyota. We have created a study week that combines intense learning with both fun and cultural immersion!

Understand Why and How to use LEAN

This Study Tour will provide you with a deep understanding of how to make the best use of Lean. This is a unique opportunity to visit Japan, Toyota, and some of their suppliers to train in Lean through seminars, Gemba visits, and participating in practical training at Toyota’s own training facility. The objective is to dig deep into the WHAT, WHY and HOW of Lean Thinking. What are the elements needed to run a successful Lean system? Why is it so popular in current thinking and How can it influence your own organization and support growth.

By understanding  the whole lean management system you will get an insight into what these leading Japanese companies are doing to compete in today’s fast changing environment.

You will learn to identify the tools and elements of Lean Methodology that can be applied to your own business to support profitable growth. The week in Japan will also provide an insight into Japanese culture and values.

Study Tour Package Includes:

  • Workshops and seminars
  • Study visits
  • Hotel Accommodation for the entire duration of the study visit
  • Local transfers in Japan
  • Full board Sunday – Friday
  • Farewell dinner

Costs & To Book

  • £6,500 plus VAT, due to new restrictions we can advise on flights but not book on your behalf, pricing has been adjusted accordingly.
  • Onsite Host Companies: 10% Discount on all Bookings
  • Group Discount: 10% Discount on 4 or more places

Need Help or Advice?

To book or for more Information:

For full terms and conditions and for details of our Company Insurance Policy please do contact us.

Any questions regarding the training, the travel to or within Japan – please do give us a call on +44 (0) 23 9246 8978.

The study tour is being delivered by SA Partners LLP and Onsite Insights in partnership with C2U Group.

The Programme

The training week will provide an invaluable insight into lean thinking. You will see it in action at Toyota and other leading-edge companies, where it originated and has matured over the last 100 years.

Learn the original thinking directly from former senior executives at Gifu Autobody, a Toyota-owned minivan manufacturer.  The Japanese sensei’s

(guru’s) will only teach based on real experience.

Time will be divided between the classroom, Gemba and practical workshops. The tour starts in the Nagoya region and ends in Tokyo, going from countryside to one of the largest cities in the world.

Day 1
Departure Europe

We depart from Europe and fly to Nagoya, Japan.

Day 2
Arrival and Tour Opening

Pick up/arrival in Nagoya and since it is a Sunday, we will take the opportunity to recover from jet lag and relax after the long flight by visiting the Toyota Commemorative Museum of Industry and Technology where we also will have lunch. In the museum we can follow the Japanese industrial history from looms to robotics. After the visit we take the bus to travel to the destination of
the day, Kakamigahara, where we will stay until Friday. The day ends
with a common dinner and introduction of the week.

Day 3
Classroom Training

The first day of training introduces the Production System by our host for the week. A Japanese senior manager will lead us through Toyota Production System from a manager perspective. From values, mindset to specific tools and methods. This session will prepare the group in what we can expect from the study visits, from the practice and from the following sessions. Your overall
picture of the production system will be confirmed or completed. In the afternoon we go for a first study visit, guided by our sensei. Q&A.
Group dinner will follow.

Day 4
Plant Tour and more Training

Next day, we continue to dig deeper into aspects of the production system and the Toyota way of managing and leading. How are all the puzzle pieces connected? How is Kaizen work organized and performed? Etc. After lunch, we go for another study visit and if time allows, we will also end with a visit to a traditional knife maker. Group dinner will follow.

Day 5
Training

The fifth day we spend in the Training Center where Toyota train their own people. We will increase our knowledge of Kanban when the group take part in a Kanban Role Play and we will train in how to perform a productivity improvement task following the Toyota methods. Group dinner will follow.

Day 6
Study Visit and further Training

The sixth day will start with a study visit before spending the rest of the day with a final Q&A and concluding the learnings for the week. Presentation by all participants. Followed by our group dinner.

Day 7
Conclusion

The last day ends with a study visit. We do final reflections before we board the bullet train that will take us to Tokyo. Free evening in Tokyo.

Day 8
Sightseeing Day in Tokyo

You will end the tour with a Free day in Tokyo where we will support you with travel advice and sightseeing recommendations. This will be followed up by a team farewell dinner.

Day 9
Departure from Tokyo

Who will you visit?

We have an extensive network of world class companies and for more than 10 years have been bringing managers to Japan. Our host sites embody World Class Manufacturing and include:

  • Toyota Motors
  • Denso
  • Calbee Foods
  • Asahi Breweries
  • Sekisui Heim
  • Gifu Autobody
  • Nissan Motors
  • Ishii Food Corp.
  • Asahi Motors
  • Mitsubishi Electric
  • Mazak
  • Pfizer
  • UD Trucks
  • Honda
  • Yamaha Marine
  • Mizawa Home
  • Suzuki
  • Isuzu Tokai

To find out more, you can email Ailsa Carson.

Deep Excellence Book Launch & Workshop

Join us for this 2.5 hr workshop and networking lunch with the authors of Deep Excellence: seeing & hearing a culture of deep excellence.

Deep Excellence is a book about people, human nature, humanity and preparing for the future. Written in a thoughtful, unpretentious, and empathetic style, the authors usher the reader through a story of learning, challenging current mental models, provoking new ways of thinking and acting with purpose.

The workshop will be followed by a networking lunch. In the afternoon we are offering a limited number of half hour 1:2:1 sessions with the authors.

Please contact me if you are interested

Working in partnership with Icbe/IDA/enterprise ireland

by the authors.

Onsite Insights visit to Fujifilm Speciality Ink Systems

Course Content

Located in Broadstairs, UK, the FUJIFILM Speciality Ink Systems site is a centre of excellence for the development of UV and aqueous inkjet ink technologies and manufacture of UV inks. The facility manufactures for both Fujifilm print systems and other print system manufacturers. In addition, it has expertise in screen, flexo, and industrial analogue inks. It is part of the global FUJIFILM Ink Solutions Group, with locations across UK, USA and India.

 

The site holds certifications in ISO 9001, ISO 14001, ISO 45001, and ISO 22000, underscoring its commitment to stringent quality management and environmental standards. It also has GMP manufacturing capability.

 

Quality assurance is central to the site’s operations, with a focus on delivering products that meet the highest performance requirements. Analytical methodology and equipment is used to control the quality of raw materials at a molecular level. Stringent Quality Management Systems ensure that products undergo rigorous quality checks throughout production.

 

A strong emphasis on continuous improvement, includes various programs that enhance efficiency and optimize manufacturing processes. The Autonomous Maintenance program empowers production personnel to take ownership of their equipment, ensuring optimal performance and minimizing downtime. One Point Lessons equip operators with valuable knowledge and practical solutions, preventing human errors and resolving process problems effectively. The Quick Kaizen approach facilitates swift implementation of small but impactful improvements.

 

Additionally, the site’s commitment to sustainability is evident through its goal of reducing CO2 generation by 50% compared to 2019 by 2030, with an ultimate objective of achieving carbon neutrality by 2040. It is a certified zero-to-landfill site.

 

Supported by robust manufacturing processes and a reliable supply chain, the site delivers batch-to-batch consistency and quality-assured products. With its strong manufacturing and logistics infrastructure, it guarantees uninterrupted global supply to 86 countries.

Visit in 60 seconds / Awards

Quality Journey … Projects and People … Communication … Training …  Culture … Industry

Visit agenda

10.00 Arrival & Refreshments

10.15 Welcome & Introductions

10.30 About Fujifilm SIS
– Our Company
– Our Culture
– Our Industry

11.30 Our Quality Journey
– Our Approach
– Projects & Initiatives
– Tools & Techniques
– The FSIS House of Lean
– What’s Next!

12.30 Networking Lunch

13.00 Site Tour

14.00 Projects & People
– Communication
– Projects & Results
– Training at Fujifilm

15.30 Ideas Exchange (Q&A)

16.00 Feedback, Close & Depart

Your IT department might be unknowingly undermining your culture

Posted on by Jim Brydon

We all know humans are inherently lazy – we tend to take the path of least resistance. This makes sense; both mental and physical activity takes a lot of energy, something that was scarce at the time when we had to hunt and gather for our next meal. For a more recent example, if you put more bins out in the street, people are less likely to litter.

The Shingo Model© reinforces this thinking. The second Shingo insight states that system design influences the behaviour of individuals operating within a system. The model also states:

“Cultural transformation requires a shift in behaviours and systems drive behaviour. In the end, an organization will most likely need to adjust old systems, create new systems, and eliminate systems that no longer drive desired behaviour or are misaligned.”

Harvard Business Review suggests culture “guides activity through shared assumptions and group norms.” (Groysberg, Lee, Price and Cheng, 2018).

Shingo would say that these group norms are heavily influenced by the systems of work that exist within organisations.

However, a neuroscience study published on eLife online suggests that theory could go one step further. It suggests our decision-making abilities can be swayed by the level of difficulty involved in reaching the result. That doesn’t mean we knowingly settle for less because it’s easier – we see the easier result as being more desirable in the first place.

The study explains:

“Imagine you are in an orchard, trying to decide which of the many apples to pick. On what do you base your decision? Most research into this type of decision-making has focused on how the brain uses visual information – about features such as colour, size and shape – to make a choice. But what about the effort required to obtain the apple? Does an apple at the top of the tree look more or less tempting than the low-hanging fruit?” (Hagura, Haggard and Diedrichsen, 2017).

So, what on earth does this have to do with your IT department?

Most IT departments will play a central role in selecting and configuring digital systems deployed in organisations. These systems are having increasingly wide-reaching impacts on businesses, creating rigid frameworks and workflows that inform how teams can work. However, these digital systems can also contain loopholes.

Say, for example, that you have a system through which you manage the procurement of parts. The ideal employee should log the purchase by entering information such as part number, part name, and quantity, which then becomes a purchase record in a database, over time this builds a history of purchasing patterns. This part number should in theory be the individual part number, but the part number isn’t always easy to identify, there’s no system to look-up the part number, and their manager is currently pushing to minimise the time to place the order.

This leads someone to create an umbrella code for miscellaneous parts. There’s no control against this and no guidance in the system to advise against it. Now, despite a fixed system, you have a workaround that allows the purchasers to place the order in half the time. Only problem is, three years down the line, you have no record of what was purchased, severely restricting your ability to make informed decisions.

There are two things happening here.

Firstly, the lack of available solution for easily and rapidly identifying the part number is creating a challenge for the end-user to overcome – it’s making the standard process hard to execute. Secondly, the lack of control within the digital system is providing the option for the end-user to bypass the standard. The human mind is generally not capable of consistently selecting the harder option when an easier option exists, particularly in the face of pressure, stress and other challenges. You have now created an implicit behaviour where the team is favouring efficiency over data integrity.

Now, imagine this is happening in other processes. In other systems. There are implicit behaviours being created in all corners of the business, influenced by challenges and loopholes in digital systems. We are now building a set of behavioural responses and group norms, which brings us neatly back to our definition of culture. The cherry on top of this cake is that all those difficult processes might actually be impairing our ability to make accurate judgements about what our customer values most.

So, what can we do about this?

Leaders and managers should communicate priorities, take time to understand challenges and have open conversations with teams to truly understand the way work is working in their areas. These are opportunities to surface problems and opportunities to improve. By asking genuinely curious questions about ‘how work works’ they should encourage an environment where it is safe for team members to surface frustrations and corner cutting.  It’s also important to map and understand the workflows that flow through digital systems. Once standard processes and expectations are in place, governance and improvement meetings should be wrapped around these workflows, enabling teams to provide feedback where there are challenges.

It’s important to engage the IT department – and any other teams that are responsible for maintaining and controlling digital systems in the business – in the improvement meetings and related activities that work teams use to act on problems and opportunities. This should create a healthy tension, connecting IT service providers with the reality of work, and work teams with the potential and constraints or unintended consequences of IT based changes.

These challenges can then be addressed by optimising, removing waste and simplifying those processes. Automation and specific digital solutions can be applied to remove work from teams or solve complex challenges.

Continuous improvement should be a continuous and open conversation, which delivers results when leaders mobilise teams to identify and address challenges as they are encountered. It’s more important than ever that the IT department is onboard and engaged with these efforts as they now hold the keys to more doors than ever before. It might be time to take your CIO for a coffee…

 

Jack Worboys

Analyst Consultant

jack.worboys@sapartners.com

 

Nobuhiro Hagura, Patrick Haggard, Jörn Diedrichsen (2017) Perceptual decisions are biased by the cost to act eLife 6:e18422 https://doi.org/10.7554/eLife.18422

Harvard Business Review 2018, The Leader’s Guide to Corporate Culture, accessed 26th April 2023, < https://hbr.org/2018/01/the-leaders-guide-to-corporate-culture>

 

TPM Masterclass @ Princes Edible Oils

Join us for this 2 day Masterclass hosted by Princes Edible Oils which focuses on the Total Productive Maintenance model developed by S A Partners.
This workshop will explore both what and how to deploy an effective, systematic approach to TPM. We will not only look at the use of the appropriate Lean thinking tools and systems, we will also look at the leadership and engagement systems that will support sustainable change. This masterclass will include:
  • An introduction to TPM – theory & practice
  • A day in the life of an operator
  • Undertaking a TPM audit
  • Condition Appraisals
  • Refurbishment planning
  • Asset management
  • Problem solving
  • Gemba walks to test theory
  • Training & development for TPM
  • Leadership & behaviours
At the end of the course you will have the opportunity to develop your own high-level TPM action plan with the support of the course leader. This course will also include a gemba.
How it is delivered:
Onsite Training
The training is delivered onsite over two days in 2 x 7 hour sessions. We will use case studies and activities to ensure the training is enjoyable, meaningful and relevant.
Coaching
Every candidate will receive 1:1 coaching support from one of our experienced trainers.
Experiential learning
You will practice what you have learnt by undertaking a real-life ‘Kaizen’ activity. You will then present this back as part of your accreditation.

Why attend?

You will understand how to develop and support TPM within your own organisation; how to use the 11 step model to make systematic and effective change. We will use both case studies and gemba walks to bring the theory into practice.

Onsite Insights visit to DHL Supply Chain

Course Content

DHL Supply Chain, part of the DPDHL Group is the World’s leading logistics provider.  Combining management and value-added services with customised, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.  DHL Supply Chain operates in 50+ countries with over 177,000 full-time employees.  Ensuring outstanding and sustainable operations requires the best people.  That’s why DHL strives to provide a safe, inclusive and purpose-driven workplace rooted in the guiding principles of Respect and Results – values that form the foundation of everything they do.

 

The DHL Coalville facility is a 250,000ft2 multi-Customer Distribution Centre within the Technology sector located in the Midlands area.

 

DHL Supply Chain drives Continuous Improvement and world class operational efficiency through the implementation of their BASICS Standards and Operations Management System.  These ‘BASICS’ are their sets of tools and processes which define the DHL ‘Way of Working’.  This creates a platform from which to implement their Operations Management System.  A system which ensures they deliver a world class operation that reaches its maximum performance potential.  They embed a culture of Continuous Improvement, which involves everyone, everywhere, everyday taking responsibility for it using the OMS First Choice toolkit.

Visit in 60 seconds / Awards

Operations Management System … Continuous Improvement … Tools … Methodology

Visit agenda

10:30 Arrival & Coffee

  • 10:30 Arrival & Coffee
    • Introduction and Overview of Coalville facility
    • DHL Operations Management System – how we use OMS to deliver for our Customers
    • Site Tour
    • Lunch
    • Continuous Improvement at DHL
    • Q&A

    16:00 Close

Onsite Insights visit to Nissan Motor Manufacturing

Course Content

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Digital Transformation in an Organisation’s Improvement Journey

ICBE Advanced Productivity Skillnet brings you this practical webinar on how to integrate technology into your organisations continuous improvement system.

Who should participate:

  • Organisations who are interested in learning about Digital Transformation and how technology can be used as part of an improvement journey

 

Attendees will Learn:

  • About the role of Digital Transformation in an organisation’s improvement journey
  • How to build a Digital Transformation system that is capable of transforming your entire organisation, not just individual processes
  • How technology can be used to take your processes from a state of chaos through to excellence

Book Club Virtual Workshop with the Authors of DEEP EXCELLENCE

Join us for this four week virtual workshop where the authors share their insights into their new publication Deep Excellence: Seeing & Hearing a Culture of Deep Excellence.

This book will challenge your thinking about how you lead; and how you can add value to those around you.  You will discover and explore ways in which you can bring meaning to your work and how you can engage the heads; hands and hearts to create a culture of Deep Excellence in your organization.

Through a focus on behaviours and systems-thinking the authors take you on a journey, where they share their decades of experience supporting organisations achieve their ideal results.  They provide guidance on how to create the positive behaviours required in today’s world; and how you as a leader can create sustainable change.

Deep Excellence is a book about people, human nature, humanity and preparing for the future. Written in a thoughtful, unpretentious, and empathetic style, the authors usher the reader through a story of learning, challenging current mental models, provoking new ways of thinking and acting with purpose.

Excerpt from Foreword by Rose Heathcote, CEO

Dates (1pm BST)

29 June 2023: John Quirke, Simon Grogan, Juliette Packham

6 July 2023: Juliette Packham & John Quirke

13 July 2023: Simon Grogan & John Quirke

20 July : Bryan Cutliff

Join all four sessions and get a free copy of the book – signed by the authors.

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

SHINGO Discover Excellence @ Viatris

Course Content

This two day SHINGO DISCOVER EXCELLENCE workshop will be delivered onsite at Viatris (Dublin, Ireland) between 13 & 14 September in 8 hr sessions between 09:00 & 17:00pm each day.

About the course

The workshop will be led by experienced Shingo facilitator Garry Corbet, and you will hear first hand, how Shingo principles drive behaviour throughout the entire organisation to deliver world class results.

DISCOVER EXCELLENCE is the foundational workshop that introduces the SHINGO MODEL, the Shingo Guiding Principles and the Three Insights to Organisational Excellence. With active discussions this workshop will provide a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you discover how to release the latent potential in your organisation to enable you to achieve organizational excellence. It provides the basic understanding needed in all Shingo Workshops, therefore is a pre-requisite to them.

What makes the Shingo Workshops powerful is that each workshop includes a reflection on an organization (the Host Site). This allows participants to reflect on the theory and apply their learning by interviewing various people in the organisation. In workshops held onsite this usually takes the form of a Gemba walk where team members are interviewed at their workplace.

As a participant, you will:

LEARN and understand the Shingo Model.

DISCOVER the Three Insights of Organizational Excellence.

EXPLORE how the Shingo Guiding Principles inform ideal behaviours that ultimately lead to sustainable results.

UNDERSTAND the behavioural assessment process through an interactive case study and on-site learning.

How this is delivered:

The interactive online training consists of:

2x 8 hour sessions (09:00 – 17:00pm).
Over 2 days

Why Attend

Why attend?

Organisations who have adopted the Shingo principles, have seen an increased level of success in areas such as Costs (increased revenue, reduced inventory, reduced lead times etc), Safety & Quality ( zero lost time for accidents, reduction in scrap, defects and non-conformance), On Time in Full & New Product Introduction (increases in OTIF by as much as 95%  & NPI up to 100%).

More benefits of implementing Shingo can be found in our Shingo section.

graph showing 100% accomplished and 33% outstanding for the SHingo Discover Enterprise Excellence workshopcourse delvery

What have attendee’s thought of the Shingo Discover Excellence Workshop?

Attendee’s of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.

  • 100% of all attendees rate our delivery as ‘Accomplished’.
  • 33% rate our delivery as Outstanding
  • 98% would recommend this course to a colleague

“Very good, enjoyed the course, looking forward to working on this in the future.”

“Very beneficial, thank you! Filled a gap in my understanding.”

“Challenging and excellent workshop, food for thought.”

A sample of companies who have attended the workshops:

 

Some of our Shingo Discover Excellence clients

Cant make this workshop?

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

SHINGO Discover Excellence @ Worldwide Fruit

Course Content

This two day SHINGO DISCOVER EXCELLENCE workshop will be delivered onsite at Worldwide Fruit (Spalding, Peterborough, UK) between 24 & 25 October in 8 hr sessions between 09:00 & 17:00pm each day.

About the course

The workshop will be led by experienced Shingo facilitator Garry Corbet and you will hear first hand, how Shingo principles drive behaviour throughout the entire organisation to deliver world class results.

DISCOVER EXCELLENCE is the foundational workshop that introduces the SHINGO MODEL, the Shingo Guiding Principles and the Three Insights to Organisational Excellence. With active discussions this workshop will provide a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you discover how to release the latent potential in your organisation to enable you to achieve organizational excellence. It provides the basic understanding needed in all Shingo Workshops, therefore is a pre-requisite to them.

What makes the Shingo Workshops powerful is that each workshop includes a reflection on an organization (the Host Site). This allows participants to reflect on the theory and apply their learning by interviewing various people in the organisation. In workshops held onsite this usually takes the form of a Gemba walk where team members are interviewed at their workplace.

As a participant, you will:

LEARN and understand the Shingo Model.

DISCOVER the Three Insights of Organizational Excellence.

EXPLORE how the Shingo Guiding Principles inform ideal behaviours that ultimately lead to sustainable results.

UNDERSTAND the behavioural assessment process through an interactive case study and on-site learning.

How this is delivered:

The interactive online training consists of:

2x 8 hour sessions (09:00 – 17:00pm).
Over 2 days

Why Attend

Why attend?

Organisations who have adopted the Shingo principles, have seen an increased level of success in areas such as Costs (increased revenue, reduced inventory, reduced lead times etc), Safety & Quality ( zero lost time for accidents, reduction in scrap, defects and non-conformance), On Time in Full & New Product Introduction (increases in OTIF by as much as 95%  & NPI up to 100%).

More benefits of implementing Shingo can be found in our Shingo section.

graph showing 100% accomplished and 33% outstanding for the SHingo Discover Enterprise Excellence workshopcourse delvery

What have attendee’s thought of the Shingo Discover Excellence Workshop?

Attendee’s of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.

  • 100% of all attendees rate our delivery as ‘Accomplished’.
  • 33% rate our delivery as Outstanding
  • 98% would recommend this course to a colleague

“Very good, enjoyed the course, looking forward to working on this in the future.”

“Very beneficial, thank you! Filled a gap in my understanding.”

“Challenging and excellent workshop, food for thought.”

A sample of companies who have attended the workshops:

 

Some of our Shingo Discover Excellence clients

Cant make this workshop?

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Onsite Insights visit to Cummins (Huddersfield)

Course Content

Cummins is the only manufacturer focused solely on medium-to heavy-duty diesel engine turbo technologies. For more than 60 years, they have delivered innovative, reliable turbocharger solutions for their customers.

Commercial diesel engines require advanced technologies that deliver efficiency and meet strict emissions requirements. Our fixed, wastegate, variable, two-stage, turbo-compounding and waste heat expander technologies were specifically developed to deliver higher efficiency and lower cost.

Today, Cummins Turbo Technologies engineers are actively developing state of the art solutions for the next generation, including assisted turbocharging, new bearing systems and enhanced compressor stage performance.

The Huddersfield site is currently undergoing a major refurbishment to improve flow and support their operational excellence initiatives, as well as future-proofing the facility to ensure they can meet emerging demands of the wider group.

Visit in 60 seconds / Awards

Plant Refurb Project … Journey to Automation … Digital Team Boards … HSE Culture … New Technology Introduction

Visit agenda

09.30: Arrival & Welcome

10:00: CMI Business Overview

10:15: HTP Operations Structure

10:35: Plant Re-Fit Project

11:00: Plant Tour 1

12:00: Lunch

13:00: Plant Tour 2

14:00: HTP Technology Upgrade

14:30 Q&A & Close out

15:00: Depart

Onsite Insights visit to Nissan Motor Manufacturing

Course Content

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Onsite Insights visit to Nissan Motor Manufacturing

Course Content

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Lean Management System – LEVEL 1 – Japan Study Tour

Study Tour

7 – 15 October 2023

Due to new restrictions we can advise on flights but not book on your behalf, pricing has been adjusted accordingly.

Join the leading Lean Training Programme in Japan this November for an experience of a lifetime.

We are proud to offer you this unique opportunity to gain practical knowledge and experience studying with Toyota gurus for one whole week in Japan.

The Lean Management System study tour covers a comprehensive view of Lean leadership and the Lean Production System. The tour provides you with an opportunity to study in Toyota’s own training centre with direct access to Toyota trainers and Toyota  production facilities.

This is a once in a lifetime opportunity to boost your leadership and management skills by learning from the very best in the world. You will also obtain your Certificate directly from Toyota. We have created a study week that combines intense learning with both fun and cultural immersion!

Understand Why and How to use LEAN

This Study Tour will provide you with a deep understanding of how to make the best use of Lean. This is a unique opportunity to visit Japan, Toyota, and some of their suppliers to train in Lean through seminars, Gemba visits, and participating in practical training at Toyota’s own training facility. The objective is to dig deep into the WHAT, WHY and HOW of Lean Thinking. What are the elements needed to run a successful Lean system? Why is it so popular in current thinking and How can it influence your own organization and support growth.

By understanding  the whole lean management system you will get an insight into what these leading Japanese companies are doing to compete in today’s fast changing environment.

You will learn to identify the tools and elements of Lean Methodology that can be applied to your own business to support profitable growth. The week in Japan will also provide an insight into Japanese culture and values.

Study Tour Package Includes:

  • Workshops and seminars
  • Study visits
  • Hotel Accommodation for the entire duration of the study visit
  • Local transfers in Japan
  • Full board Sunday – Friday
  • Farewell dinner

Costs & To Book

  • £6,150 plus VAT, due to new restrictions we can advise on flights but not book on your behalf, pricing has been adjusted accordingly.
  • Onsite Host Companies: 10% Discount on all Bookings
  • Group Discount: 10% Discount on 4 or more places

Need Help or Advice?

To book or for more Information:

For full terms and conditions and for details of our Company Insurance Policy please do contact us.

Any questions  regarding the training, the travel to or within Japan – please do give us a call on +44 (0) 23 9246 8978.

The study tour is being delivered by SA Partners LLP and Onsite Insights in partnership with C2U Group.

The Programme

The training week will provide an invaluable insight into lean thinking. You will see it in action at Toyota and other leading-edge companies, where it originated and has matured over the last 100 years.

Learn the original thinking directly from former senior executives at Gifu Autobody, a Toyota-owned minivan manufacturer.  The Japanese sensei’s

(guru’s) will only teach based on real experience.

Time will be divided between the classroom, Gemba and practical workshops. The tour starts in the Nagoya region and ends in Tokyo, going from countryside to one of the largest cities in the world.

Day 1
Departure Europe

We depart from Europe and fly to Nagoya, Japan.

Day 2
Arrival and Tour Opening

Pick up/arrival in Nagoya and since it is a Sunday, we will take the opportunity to recover from jet lag and relax after the long flight by visiting the Toyota Commemorative Museum of Industry and Technology where we also will have lunch. In the museum we can follow the Japanese industrial history from looms to robotics. After the visit we take the bus to travel to the destination of
the day, Kakamigahara, where we will stay until Friday. The day ends
with a common dinner and introduction of the week.

Day 3
Classroom Training

The first day of training introduces the Production System by our host for the week. A Japanese senior manager will lead us through Toyota Production System from a manager perspective. From values, mindset to specific tools and methods. This session will prepare the group in what we can expect from the study visits, from the practice and from the following sessions. Your overall
picture of the production system will be confirmed or completed. In the afternoon we go for a first study visit, guided by our sensei. Q&A.
Group dinner will follow.

Day 4
Plant Tour and more Training

Next day, we continue to dig deeper into aspects of the production system and the Toyota way of managing and leading. How are all the puzzle pieces connected? How is Kaizen work organized and performed? Etc. After lunch, we go for another study visit and if time allows, we will also end with a visit to a traditional knife maker. Group dinner will follow.

Day 5
Training

The fifth day we spend in the Training Center where Toyota train their own people. We will increase our knowledge of Kanban when the group take part in a Kanban Role Play and we will train in how to perform a productivity improvement task following the Toyota methods. Group dinner will follow.

Day 6
Study Visit and further Training

The sixth day will start with a study visit before spending the rest of the day with a final Q&A and concluding the learnings for the week. Presentation by all participants. Followed by our group dinner.

Day 7
Conclusion

The last day ends with a study visit. We do final reflections before we board the bullet train that will take us to Tokyo. Free evening in Tokyo.

Day 8
Sightseeing Day in Tokyo

You will end the tour with a Free day in Tokyo where we will support you with travel advice and sightseeing recommendations. This will be followed up by a team farewell dinner.

Day 9
Departure from Tokyo

Who will you visit?

We have an extensive network of world class companies and for more than 10 years have been bringing managers to Japan. Our host sites embody World Class Manufacturing and include:

  • Toyota Motors
  • Denso
  • Calbee Foods
  • Asahi Breweries
  • Sekisui Heim
  • Gifu Autobody
  • Nissan Motors
  • Ishii Food Corp.
  • Asahi Motors
  • Mitsubishi Electric
  • Mazak
  • Pfizer
  • UD Trucks
  • Honda
  • Yamaha Marine
  • Mizawa Home
  • Suzuki
  • Isuzu Tokai

To find out more, you can email Ailsa Carson.

From Control to Collaboration – discover the new era of Digital Process Management

Join us for a look into how digital process management platforms can help organisations improve by creating clear and sophisticated process maps, real-time feedback & collaboration, optimizing processes; eliminating and removing waste and bottlenecks; driving standardization and continuous improvement; and encouraging collaboration.

We are all aware of the benefits of process mapping in relation to:

  • Visualising process flow
  • Identifying improvements and efficiencies
  • Understanding interactions and handoffs
  • Managing systems of work
  • Problem solving
  • Governance

During the webinar we will share how deploying a digital solution could revolutionise your process mapping and support you on your journey to Enterprise Excellence.

We will share the benefits and steps required to deploy Nintex Process Mapping, and provide guidance on how you can prepare your organisation to embrace this new era.

Onsite Insights visit to Vale

Course Content

The Vale Clydach Refinery located near Swansea in South Wales, is one of Europe’s largest nickel refineries, producing high purity nickel pellet and powder products for specialist applications such as high nickel alloys, batteries, nickel plating and automotive components. They supply over 280 customers in over 30 countries worldwide (Europe, Asia and USA). Their Continuous Improvement (CI) approach has been based around specific tools: Standard Work, 5S, TPM, OEE, QCO and Six Sigma.

Winner of the prestigious Shingo silver medallion in 2014.

Continuous Improvement Journey to Shingo Silver medallion win
__________________________________________________

The site has been on a CI & Operational Excellence journey since 2008 and are proud of their achievements. Employees have been trained in CI tools such as problem solving and are encouraged to apply this learning in their work team. Key to their success has been engaging their employees to contribute improvement ideas and participate in their implementation. The visit will be an opportunity for them to share these experiences and what they have learnt along the way, through to being awarded the Shingo Silver medallion for Operational Excellence in January 2014.

Corporate Social Responsibility
_____________________________

The Clydach Refinery is justly proud of their environmental record. In 2014 99.9% of all waste has been diverted from landfill, with 77% re-used or recycled. With a 100 year history, it is important to us that we maintain good Community relations. This visit will focus on the improvements we have made and what we do to contribute and engage with our Community.

Visual Management – ‘Yellow Boards’
________________________________

Throughout Clydach Refinery, Continuous Improvement “Yellow Boards” are used to:

– Cascade Refinery strategy into meaningful activities for each work team.

– Track KPI’s and action plans.

– Action important issues, escalating items where appropriate.

– Enhance communication within team, and allow employees to provide feedback.

– Cascade expectations around the behaviours needed to sustain our CI culture.

– Recognise team success.

They will share the process with you and during a tour of the Refiner you will have the opportunity to see the Yellow Boards in practice

Visit in 60 seconds / Awards

World Class Manufacturing … Lean Manufacturing … Engagement & Behaviours … Sustainability & Environment … Shingo Winner

Visit agenda

09.45: Arrival & refreshments
10.00: Welcome & introductions
10.30: Overview of the Refinery and our CI Journey
11.15: Refreshment Break
11.30: Corporate Social responsibility
12.30:Lunch
13.15: Site Tour
14.45: Questions & Answers session
15.30: Close & Depart

Intro to SHINGO Workshop

‘People are the only organisational asset with and infinite ability to increase in value’ The Shingo Institute.

Join us for this virtual workshop to discover why so many of the world’s leading organisations are embracing Shingo and the Shingo Model for Enterprise Excellence.

The Shingo Model is a proven philosophy and framework to move organisations towards sustainable ideal results.

In this half workshop we will introduce the origin and core philosophy behind the Shingo Model. We will review the process of challenging for a Shingo Prize and review what Shingo examiners look for.

We will hear from companies who have been successful in achieving Shingo recognition, but more importantly have achieved significantly improved business performance and improved their sites standing with their corporate stakeholders.

The workshop will provide ample opportunities for Q&A and the sharing of experience.

Learning Objectives

  • Understand why successful companies are using Shingo.
  • What it can do for your organisation and how it can support growth.
  • Understanding of the Shingo Model and Behaviours.

Who is this for?

Senior Managers, Operational Directors

Why Attend?

It will help you:

  • Understand the benefits to your organsiation of Shingo, and how it can support and drive organisational transformation.
  • Understand how Shingo provides a more sustainable model than traditional TPS & WCM as it focuses on Behaviours

Organisations who have adopted the Shingo principles, have seen an increased level of success in areas such as Costs (increased revenue, reduced inventory, reduced lead times etc), Safety & Quality ( zero lost time for accidents, reduction in scrap, defects and non-conformance), On Time in Full & New Product Introduction (increases in OTIF by as much as 95%  & NPI up to 100%).

More benefits of implementing Shingo can be found in our Shingo section.

graph showing 100% accomplished and 33% outstanding for the SHingo Discover Enterprise Excellence workshopcourse delvery

What have attendee’s thought of the Shingo Discover Excellence Workshop?

Attendee’s of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.

  • 100% of all attendees rate our delivery as ‘Accomplished’.
  • 33% rate our delivery as Outstanding
  • 98% would recommend this course to a colleague

“Very good, enjoyed the course, looking forward to working on this in the future.”

“Very beneficial, thank you! Filled a gap in my understanding.”

“Challenging and excellent workshop, food for thought.”

A sample of companies who have attended the workshops:

 

Some of our Shingo Discover Excellence clients

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Intro to SHINGO Workshop

‘People are the only organisational asset with and infinite ability to increase in value’ The Shingo Institute.

Join us for this virtual workshop to discover why so many of the world’s leading organisations are embracing Shingo and the Shingo Model for Enterprise Excellence.

The Shingo Model is a proven philosophy and framework to move organisations towards sustainable ideal results.

In this half workshop we will introduce the origin and core philosophy behind the Shingo Model. We will review the process of challenging for a Shingo Prize and review what Shingo examiners look for.

We will hear from companies who have been successful in achieving Shingo recognition, but more importantly have achieved significantly improved business performance and improved their sites standing with their corporate stakeholders.

The workshop will provide ample opportunities for Q&A and the sharing of experience.

Learning Objectives

  • Understand why successful companies are using Shingo.
  • What it can do for your organisation and how it can support growth.
  • Understanding of the Shingo Model and Behaviours.

Who is this for?

Senior Managers, Operational Directors

Why Attend?

It will help you:

  • Understand the benefits to your organsiation of Shingo, and how it can support and drive organisational transformation.
  • Understand how Shingo provides a more sustainable model than traditional TPS & WCM as it focuses on Behaviours

Organisations who have adopted the Shingo principles, have seen an increased level of success in areas such as Costs (increased revenue, reduced inventory, reduced lead times etc), Safety & Quality ( zero lost time for accidents, reduction in scrap, defects and non-conformance), On Time in Full & New Product Introduction (increases in OTIF by as much as 95%  & NPI up to 100%).

More benefits of implementing Shingo can be found in our Shingo section.

graph showing 100% accomplished and 33% outstanding for the SHingo Discover Enterprise Excellence workshopcourse delvery

What have attendee’s thought of the Shingo Discover Excellence Workshop?

Attendee’s of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.

  • 100% of all attendees rate our delivery as ‘Accomplished’.
  • 33% rate our delivery as Outstanding
  • 98% would recommend this course to a colleague

“Very good, enjoyed the course, looking forward to working on this in the future.”

“Very beneficial, thank you! Filled a gap in my understanding.”

“Challenging and excellent workshop, food for thought.”

A sample of companies who have attended the workshops:

 

Some of our Shingo Discover Excellence clients

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Intro to SHINGO Workshop

‘People are the only organisational asset with an infinite ability to increase in value’ The Shingo Institute.

Join us for this virtual workshop to discover why so many of the world’s leading organisations are embracing Shingo and the Shingo Model for Enterprise Excellence.

The Shingo Model is a proven philosophy and framework to move organisations towards sustainable ideal results.

In this half workshop we will introduce the origin and core philosophy behind the Shingo Model. We will review the process of challenging for a Shingo Prize and review what Shingo examiners look for.

We will hear from companies who have been successful in achieving Shingo recognition, but more importantly have achieved significantly improved business performance and improved their sites standing with their corporate stakeholders.

The workshop will provide ample opportunities for Q&A and the sharing of experience.

Learning Objectives

  • Understand why successful companies are using Shingo.
  • What it can do for your organisation and how it can support growth.
  • Understanding of the Shingo Model and Behaviours.

Who is this for?

Senior Managers, Operational Directors

Why Attend?

It will help you:

  • Understand the benefits to your organsiation of Shingo, and how it can support and drive organisational transformation.
  • Understand how Shingo provides a more sustainable model than traditional TPS & WCM as it focuses on Behaviours

Organisations who have adopted the Shingo principles, have seen an increased level of success in areas such as Costs (increased revenue, reduced inventory, reduced lead times etc), Safety & Quality ( zero lost time for accidents, reduction in scrap, defects and non-conformance), On Time in Full & New Product Introduction (increases in OTIF by as much as 95%  & NPI up to 100%).

More benefits of implementing Shingo can be found in our Shingo section.

graph showing 100% accomplished and 33% outstanding for the SHingo Discover Enterprise Excellence workshopcourse delvery

What have attendee’s thought of the Shingo Discover Excellence Workshop?

Attendee’s of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.

  • 100% of all attendees rate our delivery as ‘Accomplished’.
  • 33% rate our delivery as Outstanding
  • 98% would recommend this course to a colleague

“Very good, enjoyed the course, looking forward to working on this in the future.”

“Very beneficial, thank you! Filled a gap in my understanding.”

“Challenging and excellent workshop, food for thought.”

A sample of companies who have attended the workshops:

 

Some of our Shingo Discover Excellence clients

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Intro to SHINGO Workshop

‘People are the only organisational asset with and infinite ability to increase in value’ The Shingo Institute.

Join us for this virtual workshop to discover why so many of the world’s leading organisations are embracing Shingo and the Shingo Model for Enterprise Excellence.

The Shingo Model is a proven philosophy and framework to move organisations towards sustainable ideal results.

In this half workshop we will introduce the origin and core philosophy behind the Shingo Model. We will review the process of challenging for a Shingo Prize and review what Shingo examiners look for.

We will hear from companies who have been successful in achieving Shingo recognition, but more importantly have achieved significantly improved business performance and improved their sites standing with their corporate stakeholders.

The workshop will provide ample opportunities for Q&A and the sharing of experience.

Learning Objectives

  • Understand why successful companies are using Shingo.
  • What it can do for your organisation and how it can support growth.
  • Understanding of the Shingo Model and Behaviours.

Who is this for?

Senior Managers, Operational Directors

Why Attend?

It will help you:

  • Understand the benefits to your organsiation of Shingo, and how it can support and drive organisational transformation.
  • Understand how Shingo provides a more sustainable model than traditional TPS & WCM as it focuses on Behaviours

Organisations who have adopted the Shingo principles, have seen an increased level of success in areas such as Costs (increased revenue, reduced inventory, reduced lead times etc), Safety & Quality ( zero lost time for accidents, reduction in scrap, defects and non-conformance), On Time in Full & New Product Introduction (increases in OTIF by as much as 95%  & NPI up to 100%).

More benefits of implementing Shingo can be found in our Shingo section.

graph showing 100% accomplished and 33% outstanding for the SHingo Discover Enterprise Excellence workshopcourse delvery

What have attendee’s thought of the Shingo Discover Excellence Workshop?

Attendee’s of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.

  • 100% of all attendees rate our delivery as ‘Accomplished’.
  • 33% rate our delivery as Outstanding
  • 98% would recommend this course to a colleague

“Very good, enjoyed the course, looking forward to working on this in the future.”

“Very beneficial, thank you! Filled a gap in my understanding.”

“Challenging and excellent workshop, food for thought.”

A sample of companies who have attended the workshops:

 

Some of our Shingo Discover Excellence clients

Can’t make this workshop?  Then fill in the form below to get notification of our next planned Shingo workshops

Building your own Training Academy

Creating sustainable enterprise excellence requires an organisation to build capability to both lead change and actively participate in improvement. By investing in your people, you are investing not just in driving continuous improvement activity today, but enabling a sustainable platform for culture change long into the future. But in order to unlock this potential, companies need to look beyond simply sending people on courses and expecting transformational results. A long-term investment in development programmes that engage the hearts; minds and hands of those involved is critical.

This webinar will provide a holistic and sustainable view of how you can build an academy that delivers results:

We will cover:

  • Why building both Continuous Improvement and Leadership skills is critical to sustainable transformation
  • The foundations of a Continuous Improvement Academy – key elements that will enable sustainable continuous improvement and deliver results
  • How you can ensure training in all its forms is impactful and meaningful
  • How to develop a roadmap and put in place governance to ensure the Academy delivers a Return on Investment.

Onsite Insights visit to Owen Mumford

Course Content

Owen Mumford is a global leader in medical device design and manufacture, leading innovation in this space and delivering medical device solutions that respond to customer and market needs.

Now in our 70th year having collaborated with pharmaceutical, biotechnology and diagnostic companies, medical distributors, healthcare professionals and patients. Through this well-established network we deliver the highest levels of safety, comfort and accuracy in the treatment and diagnosis of chronic diseases such as rheumatoid arthritis, diabetes and multiple sclerosis.

Lean Deployment
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The story of lean deployment within Owen Mumford. The successes, failures and lessons learned during our lean journey.

Centres of Excellence
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Operation strategy deployment and various approaches taken by each node within the manufacturing network.

Leader and Management Programme
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An overview of Owen Mumfords Leader and Management Programme, why it was needed, how it was deployed and what it has and will continue to deliver.

Visit in 60 seconds / Awards

Lean Deployment … Centres of Excellence … Leader and Management Programme …

Visit agenda

10.00: Arrival & welcome
10.30: Lean Deployment
11.30: Site Tour (Gemba)
12.30: Lunch
13.00: Centres of Excellence
13.45: Leader & Management Programme
14.30: Feedback
15.00: Close & Depart

Onsite Insights visit to Happy

Course Content

Happy is a multi-award-winning company, In 2022 Happy was voted in the top 2 in the UK and the top 15 in Europe in the Great Place to Work awards, small business section. A training company based in Aldgate, central London, Happy employs just 22 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

Creating a great place to work
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What makes a great place to work? Involving visitors, Happy will reveal key principles and specific steps to take to make your workplace one that people will really want to work in. Recognise how to create a blame-free environment and identify the key principle for management focus.

Great customer service
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The first principle of great customer service is: Treat your customers as you would want to be treated. The visit will involve the audience in bringing together great and poor customer service experiences and lead to practical steps you can take. You will recognise what differentiates great service from normal service and identify key steps to help your organisation to improve.

Positive social impact
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Discover ways to develop the social effect of your organisations work on employees and the wider community.

Visit in 60 seconds / Awards

Lean…Continuous Improvement…Improvement Projects…Design-Led Manufacturing…Visual Management…Five S…Building CI capability

Visit agenda

Unit 1  10:00 – 12:30

  • Creating joy at work through empowerment
  • Ownership and Transparency
  • How we aim to deliver customer delight (and measure it)

Unit 2   13:15 – 15:00

  • Recruitment and selection
  • Snapshots and peer review (what we do instead of appraisals)
  • Creating joy in life as well as work

Onsite Insights visit to Happy

Course Content

Happy is a multi-award-winning company, In 2022 Happy was voted in the top 2 in the UK and the top 15 in Europe in the Great Place to Work awards, small business section. A training company based in Aldgate, central London, Happy employs just 22 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

Creating a great place to work
________________________

What makes a great place to work? Involving visitors, Happy will reveal key principles and specific steps to take to make your workplace one that people will really want to work in. Recognise how to create a blame-free environment and identify the key principle for management focus.

Great customer service
__________________

The first principle of great customer service is: Treat your customers as you would want to be treated. The visit will involve the audience in bringing together great and poor customer service experiences and lead to practical steps you can take. You will recognise what differentiates great service from normal service and identify key steps to help your organisation to improve.

Positive social impact
_________________

Discover ways to develop the social effect of your organisations work on employees and the wider community.

Visit in 60 seconds / Awards

Lean…Continuous Improvement…Improvement Projects…Design-Led Manufacturing…Visual Management…Five S…Building CI capability

Visit agenda

Unit 1  10:00 – 12:30

  • Creating joy at work through empowerment
  • Ownership and Transparency
  • How we aim to deliver customer delight (and measure it)

Unit 2   13:15 – 15:00

  • Recruitment and selection
  • Snapshots and peer review (what we do instead of appraisals)
  • Creating joy in life as well as work