Being an affiliate of the Shingo Institute, S A Partners are pleased to announce that a team within the Direct Channels Division at the Common Wealth Bank of Australia (CBA) have become the first ever financial team to reach Shingo Silver Medallion status from the Shingo Institute.
The Commonwealth Bank of Australia (the Group) is one of Australia’s leading organizations, providing integrated financial services, including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and share-broking. The award winning team assists the retail bank’s customers in managing their financial commitments and helping customers get back on track financially.
“We have been successful by keeping the customer at the heart of what we do,” says Sian Lewis, Executive General Manager. “This is a high performing team, and by transforming some of our business processes, embracing new technologies and instilling a tangible continuous improvement culture we have driven market-leading business benefits and enhanced the service we deliver to our customers.”
The Group will receive the award during the Awards Gala of the 28th Shingo International Conference held the week of April 24-29, 2016. The CBA will also be provided some keynote speakers at S A Partners Lean Business System conference which was held in Sydney on the 16th March. The conference was an ideal opportunity to network with other likeminded Business Leaders and C I professionals, and hear from a range of speakers sharing their experiences and lessons learned on their journeys towards Enterprise Excellence. S A Partners have been an affiliate of the Shingo Institute since 2014 with our chairman, Prof. Peter Hines winning several Shingo Awards.