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Terms & Conditions


This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website [] (our site), whether as a guest or a registered user.

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us is a site operated by S A PARTNERS LTD. We are registered in England and Wales under company number OC308491 and have our registered office at c/o 3 S A PARTNERS LLP, SECOND FLOOR Y BORTH, 13 BEDDAU WAY, CAERPHILLY, MID GLAMORGAN, WALES, CF83 2AX. Our VAT number is 647132249.

We are a limited Liability Partnership company.

Accessing our site 

access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable at any time or for any period due to technical issues beyond our control.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights 

Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted 

The content of the pages of this website is for your general information and use only. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability 

Neither we nor any third parties provide any guarantee, condition or warranty as to the accuracy, performance, completeness and suitability of the material displayed on the site. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site 

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site 

Contracts for the supply of services formed through our site or as a result of visits made by you are governed by our terms and conditions of supply (see below).

Uploading material to our site 

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of any links does not necessarily imply a recommendation or signify that we endorse the views expressed within them.

Online Payment Terms and Conditions

You are able to buy places on our courses and events and a three month subscription to our webinars (which will allow you three months’ access for such period) (“Products”) by using our online payment facility.

This online payment system is provided by the Company and its third party suppliers.  The Company may update these terms from time to time and any changes will be effective immediately on being set out here.  Please ensure you are aware of the current terms.

Workshop Terms and Conditions

Using the online payment facility on this website indicates that you accept these terms.  If you do not accept these terms do not use this facility.

All payments are subject to the following conditions:

Your payment will normally reach the Company account to which you are making a payment on the same/following working day.

We cannot accept liability for a payment not reaching the correct account due to your quoting an incorrect account number or incorrect personal details.

Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.

If the card supplier declines payment, the Company is under no obligation to bring this fact to your attention.  You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

Places will be confirmed on receipt of payment in full. We reserve the right to refuse admission if payment has not been received in advance of the event.

Notification of any substitutions should be made in writing in advance. Cancellations should be advised in writing and will incur an 100% cancellation fee.

It may be necessary for reasons beyond the control of the organisers to alter the content, timing or location of the event. In the event of this, S A Partners do not accept liability for any expenses incurred.

Please note there is a 5% surcharge per candidate for booking via this invoice form. If booking through our online payment gateway no charge is incurred.

All workshop materials will be supplied in hard copy, and must not be re-produced in any format without written consent.

By agreeing to these terms you accept that any filming or photography which may be carried by S A Partners, can be used for marketing purposes.

Should a conflict of interest arise, we will notify those affected, and move them onto a different workshop.

By ticking the ‘Read Terms & Conditions’ tick box, you allow us to send you from time to time, S A Partners related material by email only.  You are able to opt out at any time.

Refund Policy

Refunds will only be given for events/courses in accordance with the relevant terms and conditions for such course/event which are available on the terms & conditions text on the checkout page. Please read these carefully prior to booking a place.


All payment details which are entered through this payment gateway are encrypted when the third party making payment, enters them.

The Company shall not be liable for any failure by the learner or third party making payment of fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

Placing orders and making payments

You must complete the order form online and this will constitute an offer by you to purchase the Products on the relevant terms and conditions.

Online payments of fees can be made by credit or debit card.

Once payment is received by the Company in cleared funds, we will send an email to confirm that the payment has been received and accepted by the Company. Your offer shall only be accepted once you receive this confirmation and at this point the contract for the supply and purchase of the Products on the relevant terms will come into force.  In the event that you do not receive confirmation within 14 days of making the payment it is your responsibility to check with the Company that the payment has been accepted.

Data Protection

Any “personal data” as defined in the Date Protection Act 1998 (“DPA”) collected, in connection with any online payment will be treated in accordance with the Company’s privacy policy.

Cancellation Policy

The cancellation of any courses/events by you and/or the Company will be dealt with in accordance with the terms and conditions for the relevant course/event which are available on our website.  Please read these carefully prior to booking.

Contact Details

Should you require any further details in relation to any part of the online payment process, please contact Lee King on 0044 (0)2920 881014 or via e-mail at

Jurisdiction and applicable law 

The courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

Shingo Workshops

As part of our affiliation, we are required to pass on details of all workshop attendees to the Shingo Institute.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please email us at

Thank you for visiting our site.

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