group of customers standing in line slightly blurred
Please contact S A Partners for more details. GET IN TOUCH

Webinar: Voice of the Customer

In this webinar we will explain a simple yet powerful method for understanding value in the eyes of the customer and show how this insight can be used to redirect your organisation’s improvement efforts. Finally we demonstrate how this approach has been usefully deployed with impressive benefits in both small companies and global multinationals alike.

Understanding value in the eyes of the customer is the first of the original lean principles (see Womack and Jones, 1996). However, companies embarked on an improvement programme tend to focus their efforts on waste removal and typically neglect value enhancement. Often this is for lack of a practical approach to harness understand and improve their customer value proposition.

To view the webinar click on the View Webinar graphical link.

If you have any issues with this download please contact martin.reese@sapartners.com

About
About
About

Find out how S A Partners started, and meet the team.

Insights
Insights
Insights

Discover our latest thinking in Enterprise Excellence through our webinars, white papers and news articles.

Success Stories
Success Stories
Success Stories

Our customers are at the heart of our business – find out what they think about working with S A Partners.