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Webinar: Voice of the Customer

In this webinar we will explain a simple yet powerful method for understanding value in the eyes of the customer and show how this insight can be used to redirect your organisation’s improvement efforts. Finally we demonstrate how this approach has been usefully deployed with impressive benefits in both small companies and global multinationals alike.

Understanding value in the eyes of the customer is the first of the original lean principles (see Womack and Jones, 1996). However, companies embarked on an improvement programme tend to focus their efforts on waste removal and typically neglect value enhancement. Often this is for lack of a practical approach to harness understand and improve their customer value proposition.

View the Voice of the Customer webinar.

 Leadership Skills & Training

Leadership Skills & Training

Find out how we can support your Leadership & Continuous Improvement Programmes.

Systems Consulting

Systems Consulting

Supporting your organisation to achieve Enterprise Excellence.

Latest Resources

Latest Resources

S A Partners continues to invest in industry research to support our customers.

Events & Workshops

Events & Workshops

Supporting your learning Journey - delivering workshops and Shingo Prize guidance