Why Curiosity is Essential for Gemba

In the world of effective leadership, one invaluable skill often goes overlooked—Gemba. While Gemba is often associated with process improvement, its true power lies in its ability to transform leadership communication. In this blog, we’ll explore the critical role of communication in Gemba and provide you with two essential tips to enhance your Gemba skills in this regard.

The Power of Communication in Gemba

Effective communication is at the heart of Gemba. When leaders engage in Gemba, they’re not just inspecting processes; they’re building connections, fostering understanding, and driving positive change through dialogue. It’s not about talking; it’s about listening, observing, and engaging in meaningful conversations.

Tip 1: Embrace Active Listening

Listening is the cornerstone of successful Gemba. To truly understand your team and their challenges, you must become an active listener. Here’s how:

• Be Present: When you’re in Gemba, be fully present. Put away distractions, clear your mind, and focus on the person you’re engaging with.
• Ask Open-Ended Questions: Encourage open dialogue by asking questions that invite discussion. Instead of closed questions with yes/no answers, use inquiries that begin with “how,” “what,” and “why.” This encourages your team to share their insights and concerns.
• Paraphrase and Clarify: After someone speaks, paraphrase their statements to show you’re actively listening and to ensure you’ve understood correctly. Ask for clarification when needed.
• Resist the Urge to Interrupt: Allow the speaker to finish their thoughts without interruption. Interrupting can stifle open communication and prevent valuable insights from emerging.

Tip 2: Practice the 80/20 Rule

Ritsuo Shingo’s advice to have “Big Ears, Big Eyes, and a small mouth” in Gemba couldn’t be truer. Aim to spend 80% of your Gemba time listening and observing, and just 20% talking. Here’s how to implement this rule effectively:

• Observe Actively: Pay attention to details in the workplace. Observe how tasks are performed, note any obstacles or inefficiencies, and identify areas for improvement.
• Encourage Feedback: During your Gemba visits, encourage your team members to share their thoughts and experiences. Create a safe space for them to provide feedback, knowing that their input is valued and will lead to positive change.
• Lead by Example: As a leader, your actions speak volumes. When you prioritize listening and observing, your team will follow suit. By modeling the 80/20 rule, you set a standard for open communication.

In conclusion, Gemba is not just a tool for process improvement; it’s a powerful means of leadership communication. By actively listening and adhering to the 80/20 rule, you can enhance your Gemba skills and transform your leadership approach. These skills will not only improve your ability to lead effectively but also foster a culture of open communication and continuous improvement within your team. So, start your Gemba journey today, and watch your leadership skills soar to new heights.