Developing & designing the right Business Systems will support you in delivering the organizational results you need.
A successful organization is usually made up of complex systems that can be divided into layers of subsystems, each containing the necessary tools to enable the successful outcome of the system. An example of this would be the Continuous Improvement System, which pulls together all of the tools & techniques used by an organisation, or the HR System, which guides human resource activity.
The Shingo Model Insights tell us that:
For this reason, Systems Thinking is fundamental to the success of Enterprise Excellence, and this interactive workshop will provide you with the skills to recognise, define and establish the ‘right’ systems within your own organization. This training workshop builds upon the knowledge and experience gained in the DISCOVER EXCELLENCE* workshop, and focuses on the Systems and Tools diamonds in the Shingo Model™. It begins by explaining that all work in an organization is the outcome of a system.
*DISCOVER EXCELLENCE is a prerequisite to this workshop
Organizations that have adopted the Shingo principles have seen an increased level of success in areas such as: Costs (increased revenue, reduced inventory, reduced lead times etc.), Safety & Quality (zero lost time for accidents, reduction in scrap, defects, and non-conformance), On Time in Full, and New Product Introduction (increases in OTIF by as much as 95% & NPI up to 100%). Attendees of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.
“Very good, enjoyed the course, looking forward to working on this in the future.”“Very beneficial, thank you! Filled a gap in my understanding.”“Challenging and excellent workshop, food for thought.”

Conor Dawson is a senior consultant and head of the Ireland Region at S A Partners, specializing in operational excellence and lean methodologies. As a proud Shingo Alumni, Mr. Dawson has dedicated his career to helping organizations across diverse sectors-including Food, Pharmaceuticals, Medical Devices, and Healthcare-achieve transformative results through continuous improvement. With extensive experience in facilitating workshops and training sessions, he empowers teams to adopt transformation, focusing on principles of operational excellence that drive sustainable culture change. Mr. Dawson is passionate about developing future leaders and is actively pursuing his certification as a trained Shingo Facilitator, further enhancing his ability to guide clients on their journey toward excellence. His consultative approach combines industry knowledge with practical strategies, ensuring each client receives tailored solutions that align with their unique challenges and goals. Mr. Dawson’s commitment to excellence positions him as a trusted advisor in the field of enterprise-wide improvement.
Ipsen’s team in Ireland spans across several functions, including research & development, manufacturing, and commercial functions.
The team is committed to delivering transformative medicines that improve the lives of patients in need across three therapeutic areas
Additionally, Ipsen has a long-standing commitment to promoting careers in science and STEM, and has a variety of graduate and apprenticeship schemes open to young people with a passion for science.
Find out more about how Shingo can support your journey to excellence in our Executive Overview: