This 2 Day face-to-face Shingo Discover Excellence workshop is the foundational Shingo workshop and introduces the Shingo Model, the Guiding Principles and the Three Insights of Organisational Excellence.
In this workshop you will witness at first hand how Shingo principles drive behaviour throughout the entire organization to deliver world class results. This course is accredited and certified to both the Shingo Institute and CPD service (Continual Professional Development). You will learn to align your organizational principles and core values with your systems. Group activities are used to help develop skills in assessing alignment and how to address misalignments by embedding your principles into your work and management systems.
As a participant you will:
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LEARN and understand the Shingo Model
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DISCOVER the three insights of Organizational Excellence
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EXPLORE how the Shingo Guiding Principles inform ideal behaviours that ultimately lead to sustainable results.
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UNDERSTAND the behavioural assessment process through an interactive case study and on-site learning.
Why Attend?
Organisations in the service and financial sectors that have adopted the Shingo Guiding Principles have achieved significant breakthroughs in operational resilience and customer centricity. By focusing on the “ideal behaviours” that drive organisational excellence, firms in these sectors consistently see improvements in:
- Operational Efficiency & Growth: Increased revenue through improved throughput, reduced processing lead times for applications and claims, and significant reductions in operational “waste” within digital workflows.
- Quality & Compliance: Drastic reductions in transactional errors and rework, ensuring “Right First Time” delivery and a robust culture of compliance that minimises regulatory risk and non-conformance.
- Customer Experience (OTIF): Achievement of industry-leading Service Level Agreements (SLAs), with “On Time in Full” service delivery rates increasing by as much as 95%.
- Service Innovation: Faster time-to-market for new financial products and service offerings, with New Product Introduction (NPI) success rates improving by up to 100%.
Our workshops are highly experiential, allowing you to see how cultural alignment translates directly into financial and operational performance.
- 98% of attendees recommend this workshop to their colleagues.
- 100% of participants rate our delivery as “Accomplished.”
Feedback from previous attendees…
Meet your Facilitator
About the Host Site
The workshop is being hosted by one of Australia’s top 4 financial institutions. Headquartered in Sydney they serve over 10 million people worldwide.
Just starting your Shingo Journey?
Find out more about how Shingo can support your journey to excellence in our Executive Overview:
