Shingo Discover Excellence @ Zingermans, Ann Arbor, USA

This 2 Day face-to-face Shingo Discover Excellence workshop is the foundational Shingo workshop and introduces the Shingo Model, the Guiding Principles and the Three Insights of Organisational Excellence.

In this workshop you will witness at first hand how Shingo principles drive behavior throughout the entire organization to deliver world class results. This course is accredited and certified to both the Shingo Institute and CPD service (Continual Professional Development). You will learn to align your organizational principles and core values with your systems. Group activities are used to help develop skills in assessing alignment and how to address misalignments by embedding your principles into your work and management systems.

As a participant you will:

LEARN and understand the Shingo Model
DISCOVER the three insights of Organizational Excellence
EXPLORE how the Shingo Guiding Principles inform ideal behaviors that ultimately lead to sustainable results.
UNDERSTAND the behavioral assessment process through an interactive case study and on-site learning.

Why Attend?

Organizations who have adopted the Shingo principles have seen an increased level of success in areas such as: Costs (increased revenue, reduced inventory, reduced lead times etc), Safety & Quality (zero lost time for accidents, reduction in scrap, defects and non-conformance), On Time in Full, and New Product Introduction (increases in OTIF by as much as 95% & NPI up to 100%). Attendees of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.

100% of all attendees rate our delivery as ‘Accomplished’.
98% would recommend this course to a colleague

Feedback from previous attendees…

“Very good, enjoyed the course, looking forward to working on this in the future.”

“Very beneficial, thank you! Filled a gap in my understanding.”

“Challenging and excellent workshop, food for thought.”

Meet your Facilitators

Colin Scott is the President of S A Partners Inc and is the head of our Shingo Team. Colin has supported organizations worldwide with their Shingo Journey.

About the Host Site

Zingerman’s Mail Order is the e-commerce and catalog division of the renowned Zingerman’s Community of Businesses based in Ann Arbor, Michigan. It is designed to bring the “knock your socks off” service, energy, and high-quality food products of the flagship Zingerman’s Delicatessen to a national audience.

Zingerman’s codifies its exceptional service into teachable “recipes,” centered on three steps: figuring out what the customer wants (active listening), getting it for them (with enthusiasm), and going the extra mile. The company focuses on creating a safe, secure, and confident customer experience. The Mail Order division utilizes “Toyota Kata”—a scientific thinking routine—to empower employees to solve problems and improve processes, as detailed in the book Engaging the Team at Zingerman’s Mail

Just starting your Shingo Journey?

Find out more about how Shingo can support your journey to excellence in our Executive Overview: