Enterprise Excellence Masterclass

How Do You Create an Excellent Organisation?

To achieve excellence you need to know what it looks like; how you are performing as an organisation and where the gaps exist; you need to then build the purpose; behaviours and systems that will support your journey.

This Masterclass is designed to help you:

Understand what excellence really looks and feels like.
Define what excellence means and looks like for you.
Discover how to shape the systems and behaviours that support sustainable improvement – environments where people consistently perform at their best.
Ensure your leadership has a positive impact.

Excellence isn’t a theoretical construct, or out of the reach of you or your organisation. As a leader you need to understand how to find it, nurture it and sustain it – because at the end of the day Excellence is an Inside Job

This workshop is grounded in the Enterprise Excellence Model which has supported organisations worldwide achieve sustainable results.

To enable you to see what excellence looks like first hand this workshop is hosted at Scottish Water who will share how they have used the Enterprise Excellence model in their own journey.

Changemakers 2025 – Manchester

AGENDA

This is a practical, interactive 2 day Masterclass designed to challenge your thinking and help you define your role as a leader. It focuses on how you as a leader can develop your own skills, your experience and your capacity to drive change.

Day One

Understand the Enterprise Excellence Model and how it can support your organisation.
Define Personal Excellence – focus on who you are as a leader; we will review leadership voice profiles and understand how we can continuously improve.
Discover how tbuilding shared stories and a shared culture through narrative enables excellence. We will look at how to define ideal behaviours; the role of strategy deployment and wider leadership development within the organisation.
Gemba Walk to see first hand how the host site deploys strategy.

Day Two

Systems Thinking – Discover how to design the necessary systems that enable excellence – evaluate how strategy, daily management, improvement and leadership development support (or block) excellence
Systems Mapping – link leader behaviours with system effectiveness and frontline performance.
Design a Strategic Action Plan – build a practical 90 day roadmap to deploy your manifesto through organisational systems.
Lead Systemic Change – Use tools and cadences to embed excellence in both culture and operations.
Gemba Walk to see first hand how the host site deploys systems and drives behaviour.

The Enterprise Excellence Leadership Masterclass helps you reconnect purpose to performance and design systems that make excellence visible, repeatable, and sustainable. Discovering Excellence inside your organisation is what will set you apart.

The workshop is hosted by Scottish Water and developed by S A Partners, and will help you convert your personal conviction into enterprise-wide results.

“For me personally, it’s the best leadership training program
I have been on, and if we achieve only a fraction of what we have
set out to we will save our organisation millions.”

Why Attend?

Align belief and behaviour
Turn what you value as a leader into actions others can see and follow.
Design systems that sustain excellence
Embed principles into strategy deployment, daily management, improvement, and leadership development.
Understand the Enterprise Excellence Model and how it can support individuals and organisations achieve sustainable results.
Accelerate meaningful change
Leave with a clear roadmap and shared commitment to shift both culture and performance.
Learn from proven thinking
Grounded in extensive leadership methodology (Schein, Covey, Ackoff, Drucker, Deming, the Shingo philosophy, and the Deep Excellence and Essence of Excellence frameworks); delivered through practical, inspirational learning, allowing you to make a real change to how you lead.
Discover a powerful truth
Excellence already exists inside your organisation.
Your role is to find it, nurture it, and sustain it.

What previous Delegates have said…

“For me personally, its the best training programme I have been on – its been invaluable and if we use what we have been taught well collectively it completely optimise our business.”

“S A Partners is a dedicated partner, who delivers a relevant and fun way of training and supporting our team. S A Partners strength is that they take time to focus on each individuals learning styles ensuring they make everyone involved & feeling comfortable”

“Great workshop which was engaging and relevant. A lot of help and guidance from the facilitators which helped us to target areas and identify how best to tackle leadership within our organisation”

What You’ll Experience Over 2 Days

This is not a lecture. It’s a hands-on leadership experience designed to challenge your thinking and sharpen your impact. It focuses on how you as a leader can develop your skills, your experience and your capacity to drive change.

You will:

Clarify what excellence means to you as a leader
Craft a Leadership Manifesto grounded in values and observable behaviours
Create a shared leadership story your organisation can believe in
Identify the system gaps that block excellence
Design a focused 90-day Excellence Roadmap to turn intent into action
Build a collective Excellence Pledge your organisation can rally around
Discover how leadership coaching can inspire yourself and your teams.

The result?

Excellence that is lived, not a poster on the wall.

How It’s Delivered

Onsite Training: Two immersive days (2 × 7-hour sessions) hosted at Scottish Water, combining case studies, interactive activities, and practical exercises.
1:1 Coaching: Every participant will receive personalised coaching from an experienced coach to support real-world application.
Experiential Learning: Define and adopt your own Leadership Manifesto as part of the course

Your Takeaways

By the end of this masterclass, you will:
✔ Define Personal Excellence – craft a personal leadership manifesto aligned to your core values & observable behaviours
✔ Diagnose systemic gaps – evaluate how strategy, daily management, improvement and leadership development support (or block) excellence
✔ Connect Behaviour to Systems – link leader behaviours with system effectiveness and frontline performance.
✔ Design a Strategic Action Plan – build a practical 90 day roadmap to deploy your manifesto through organisational systems.
✔ Lead Systemic Change – Use tools and cadences to embed excellence in both culture and operations.

Who Should Attend?

Senior Executives shaping culture and strategy – C-Suite, Operations Directors, Senior Management ready to lead measurable change across their enterprise.

Why Now?

Creating an excellent organisation is imperative, it delivers financial and performance results; it ensures engagement and success for both the organisation and the people that are inside it. We know more than ever before how organisations can succeed (and fail), and as leaders we owe it to every person and society impacted by our organisation to pursue it.

This masterclass meets that challenge. Because excellence isn’t a project.

Excellence is an inside job.

About the Host Site: Scottish Water

Scottish Water is Scotland’s publicly owned water and wastewater company. That means every pound of surplus is reinvested back into the network—so communities see the benefit in safer water, smoother operations, and a greener future. As part of the Masterclass you will have the opportunity of meeting and talking with the operational excellence and transformation teams.

Based on the Award-Winning Publications

Deep Excellence: Seeing & Hearing a Culture of Deep Excellence by John Quirke et al; and

The Essence of Excellence by Peter Hines & Chris Butterworth

Find out more about the thinking behind Deep Excellence

Secure your place today and lead the change towards world-class leadership