This 2-Day Shingo Discover Excellence workshop is the foundational Shingo workshop and introduces the Shingo Model, the Guiding Principles and the Three Insights of Organisational Excellence.
In this workshop you will witness at first hand how Shingo principles drive behavior throughout the entire organization to deliver world class results. This course is accredited and certified to both the Shingo Institute and CPD service (Continual Professional Development). You will learn to align your organizational principles and core values with your systems. Group activities are used to help develop skills in assessing alignment and how to address misalignments by embedding your principles into your work and management systems.
As a participant you will:
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LEARN and understand the Shingo Model
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DISCOVER the three insights of Organizational Excellence
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EXPLORE how the Shingo Guiding Principles inform ideal behaviors that ultimately lead to sustainable results.
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UNDERSTAND the behavioral assessment process through an interactive case study and on-site learning.
Why Attend?
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100% of all attendees rate our delivery as ‘Accomplished’.
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98% would recommend this course to a colleague
Feedback from previous attendees…
Meet your Facilitators
Richard is an experienced and Certified professional in Change Management, Leadership, Lean Six Sigma tools and concepts. He currently holds a Faculty position at The Ohio State University Richard has a Master Black Belt, is an experienced business leader, and certified Shingo Trainer. He has practical experience of a wide range of statistical tools, waste elimination and Flow concepts, and supported business culture change at a number of sites. Richard is widely recognized for his expertise in Lean Leadership. He is a change-oriented problem solving professional with successful experience developing lean training programs.
About the Host Site
Riverside County, located in Southern California, operates as a large and diverse regional government responsible for serving over 2.4 million residents across 7,300 square miles. Governed by a Board of Supervisors and managed by the County Executive Office, it oversees a wide range of services and infrastructure across urban centers, rural communities, and unincorporated areas. The county’s operations span public safety, public works, health care, human services, land use, and environmental management. Through departments such as the Sheriff’s Office, Public Health, Human Services, and Transportation, the county provides law enforcement, emergency response, welfare programs, and infrastructure maintenance. It also manages specialized service areas (CSAs) that handle local amenities such as parks, landscaping, and water systems, ensuring tailored services for different communities.
A major operational focus of the County of Riverside is coordination and resilience. The county’s Emergency Operations Plan outlines a “whole community” approach that integrates city governments, tribal authorities, and regional agencies to prepare for and respond to all types of disasters. Financial and administrative functions, managed by the Auditor-Controller and Executive Office, ensure accountability, payroll, property tax administration, and strategic direction for countywide operations. Given its size and diversity—from dense western cities to remote desert regions—the county faces the ongoing challenge of balancing urban development, rural service delivery, and environmental preservation. Overall, Riverside County functions as a complex, mission-driven organization dedicated to efficient governance, public safety, and the well-being of its residents.
