This Shingo Cultural Enablers workshop is delivered on-site at the Utah Transit Authority, Salt Lake City, Utah, USA, over two days. It focuses on developing and designing the right behaviours to enable you to deliver organizational excellence.
This two-day workshop integrates classroom and on-site experiences at our host facility to build upon the knowledge and experience gained from the Discover Excellence and Systems Design* workshops. It takes you deeper into the Shingo Model™ by focusing on the principles identified in the Cultural Enablers dimension:
- Respect Every Individual
- Lead with Humility
Cultural Enablers principles make it possible for people in an organization to engage in the transformation journey, progress in their understanding, and build a culture of organizational excellence. Organizational excellence cannot be achieved through top-down directives or piecemeal implementation of tools. It requires a widespread organizational commitment. The Cultural Enablers workshop will help you define ideal behaviors and the systems that drive them by using behavioral benchmarks.
Why Attend?
Organizations that have adopted the Shingo principles have seen an increased level of success in areas such as: Costs (increased revenue, reduced inventory, reduced lead times, etc.), Safety & Quality (zero lost time for accidents, reduction in scrap, defects, and non-conformance), On Time in Full, and New Product Introduction (increases in OTIF by as much as 95% & NPI up to 100%). Attendees of our Shingo workshops have rated them very highly, with 98% having no hesitation in recommending them to colleagues.
- 100% of all attendees rate our delivery as ‘Accomplished’.
- 98% would recommend this course to a colleague
Feedback from previous attendees…
“Very good, enjoyed the course, looking forward to working on this in the future.”“Very beneficial, thank you! Filled a gap in my understanding.”
“Challenging and excellent workshop, food for thought.”
Meet your Facilitator
Ric Guba is one of our most popular Shingo Facilitators, regularly scoring above 4.5/5 on feedback.. He is an experienced and certified professional in Change Management, Leadership, Lean Six Sigma, and holds a faculty position at The Ohio State University. He is widely regarded for his expertise in Lean Leadership and his work with the Shingo Institute that is furthering thought leadership in Enterprise Excellence.
About the Host Site
The Utah Transit Authority (UTA) provides public transportation across the Wasatch Front, covering a 1,400-square-mile area including Salt Lake City, Ogden, Provo, and surrounding counties. As of 2026, the agency operates a comprehensive network including TRAX light rail, FrontRunner commuter rail, bus rapid transit (BRT), and fixed-route buses.
Operational Excellence Strategy
UTA’s “2030 Strategic Goals” prioritize becoming a forward-thinking, nimble, and innovative enterprise. Key focus areas for operational excellence include: [1, 2]
- Workforce Empowerment: Developing a highly skilled workforce through initiatives like the apprenticeship program (running since 1998).
- Technological Innovation: Using 3D printing for parts maintenance and developing in-house solutions to obsolete component issues.
- System Upgrades: Implementing Transit Signal Priority (TSP) to allow buses to hold green lights, enhancing reliability.
- Safety & Reliability: Focusing on maintenance of way for smoother rail rides and implementing strict safety protocols
READ MORE ABOUT THE UTA ORGANIZATIONAL EXCELLENCE JOURNEY HERE ….
Just starting your Shingo Journey?
Find out more about how Shingo can support your journey to excellence in our Executive Overview:
NEED HELP WITH YOUR BOOKING
Contact: EVENTS@SAPARTNERS.COM
- Discover Excellence and Systems Design are prerequisites to Cultural Enablers.
