This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE* workshop, and focuses on the Systems and Tools diamonds in the Shingo Model™. It begins by explaining that all work in an organization is the outcome of a system. Systems must be designed to create a specific end objective; otherwise, they evolve on their own. Systems drive the behavior of people, and variation in behavior leads to variation in results. Organizational excellence requires well-designed systems to drive ideal behaviors that are required to produce sustainable results.
In this workshop, you will:
- DISCOVER three types of essential systems.
- EXPLORE five required communication tools for each system.
- LEARN how to create and use system maps.
- UNDERSTAND system standard work and how it drives improvement.
*DISCOVER EXCELLENCE workshop is a pre-requisite to this workshop