Adapting TPM to a Major Water Utility Environment

We began with an initial diagnostic and scoping study to set the foundation for the transformation. This included gaining site-wide buy-in to the approach and process. A Value Stream Mapping exercise was conducted at both pilot sites, followed by the creation of Asset Optimization Project Charters and governance plans with the team. We developed and aligned standards and skills, ensuring knowledge sharing across the site. A perception survey was undertaken with all site teams, uncovering misconceptions around maintenance processes, such as spare management, which were contributing to extended asset downtime. Hands-on, 4-day TPM practitioner training workshops were delivered to build capability. The pilot program rollout included communication boards at each site to display data and project updates. An evidence-based audit and review process was established to track progress. Finally, we emphasized the importance of communication by celebrating quick wins and highlighting longer-term successes. ​