APM Terminals Poti is a vital gateway located on the Black Sea in Georgia, serving as a key hub for trade in the Caucasus and Central Asia regions. As part of the global APM Terminals network, Poti offers advanced container handling, cargo logistics, and efficient port services. The terminal is committed to driving economic growth in the region, continuously enhancing its infrastructure and operations to meet increasing demands. With a focus on reliability and service excellence, APM Terminals Poti plays a crucial role in facilitating international trade and supporting the local economy.
The organization faced several challenges, including issues with external logistics providers and a legacy culture that hindered engagement and communication. There was a lack of alignment in organizational behavior, poor understanding of customer value, and unclear processes. Key systems and performance measures were not well-defined, leading to poor alignment between functions. Additionally, engagement with stakeholders was inconsistent, infrastructure was outdated, and congestion on roads to the port facility was a significant problem.
Recognizing the need for a clear purpose, we engaged local groups to understand the "big WHY" and focused on supporting prosperity and development. Despite the challenges posed by a legacy culture resistant to widespread engagement, a successful four-day event involving over two hundred employees was organized. This event communicated the site’s strategy, addressed concerns, and laid the foundation for ongoing communication, becoming a vital part of the organization’s future plans.
APM Terminals Poti achieved record-breaking operational performance in April 2023, thanks to the strong engagement and focus of its team and systems. Despite the challenges posed by increased volumes, including those related to the conflict in Ukraine, the port maintained high levels of service. This consistent and exceptional performance has supported significant additional investment in the port's expansion.
Numerical Results:
As a team we have a passion for improvement, and we enjoy working with individuals and organisations to deliver a positive sustainable impact.
